End User Tech Support Specialist

Great Dane LLC; Kewanee (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) plan with employer match

Tuition reimbursement

Paid holidays and vacation

Job summary

Great Dane LLC is seeking an End User Support Technician to install, maintain, and upgrade PC hardware and software, and to support servers, networking and phone equipment at the facility. You will interact with end users daily and monitor the service desk queue to meet SLA targets.

The role requires strong communication skills, a Bachelor’s degree and 2+ years IT experience, with proficiency in Windows and Office, and knowledge of server/networking technologies. Travel ~25% is expected.

Qualifications

• Bachelor’s degree in IT or related field, or equivalent combination of education and experience.
• 2+ years of IT support experience.
• Proficient in PC installation, upgrades, repair, Windows and Office.

Responsibilities

• Provide end-user support for office and manufacturing hardware.
• Install, maintain, and upgrade PC hardware, printers, peripherals, and software.
• Provide customer service support via phone and remote access.
• Take direction from management and complete tasks with minimal supervision.
• Other duties as assigned.

Job description

Great Dane LLC is seeking an End User Support Technician to install, maintain, and upgrade PC hardware and software, and to support servers, networking and phone equipment at the facility. You will interact with end users daily and monitor the service desk queue to meet SLA targets.

The role requires strong communication skills, a Bachelor’s degree and 2+ years IT experience, with proficiency in Windows and Office, and knowledge of server/networking technologies. Travel ~25% is expected.