Remote Service Desk Technician I – IT Support

Terrestris Global Solutions; Washington (District of Columbia); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Professional development

Job summary

Terrestris Global Solutions is seeking a Service Desk Technician I to provide IT support for the Central UNICOR office in Washington, D.C. This hybrid position requires candidates to work on-site when needed and emphasizes strong relationships and innovation.

The ideal candidate will have at least 2 years of Help Desk experience, strong troubleshooting skills, and the ability to install and configure hardware and software. Terrestris offers outstanding benefits including health, financial, and retirement plans for eligible employees.

Qualifications

• Minimum of 2 years of IT Help Desk experience, including administration and user support.
• Authorization to work in the U.S. without sponsorship.
• Ability to obtain Public Trust Clearance.

Responsibilities

• Manage user accounts and provide day-to-day account administration support.
• Troubleshoot desktops, laptops, and zero clients.
• Install and configure hardware and software.

Skills

IT Help Desk experience

User Support

Troubleshooting

Hardware and software installation

ServiceNow

Education

CompTIA A+ Certification

Job description

Terrestris Global Solutions is seeking a Service Desk Technician I to provide IT support for the Central UNICOR office in Washington, D.C. This hybrid position requires candidates to work on-site when needed and emphasizes strong relationships and innovation.

The ideal candidate will have at least 2 years of Help Desk experience, strong troubleshooting skills, and the ability to install and configure hardware and software. Terrestris offers outstanding benefits including health, financial, and retirement plans for eligible employees.