IT Service Desk Technician

Steel Dynamics; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Steel Dynamics, Inc. provides IT service desk support for SDI & OmniSource users. You will handle help desk calls, diagnose problems, and document resolutions while maintaining high customer service standards.

Responsibilities include logging requests, troubleshooting software/hardware, and tracking progress. Occasional travel to remote locations may be required; a team-oriented, proactive mindset is essential.

Qualifications

• Must have strong problem-solving abilities and be a team player.
• Excellent communication and customer service orientation are required.
• Experience or training with Windows OS and Office products is expected.
• Familiarity with Active Directory and Exchange preferred.

Responsibilities

• Answer service desk phone lines and participate in weekly after-hours rotation.
• Log calls in help desk software and track resolutions.
• Troubleshoot software and hardware issues; document resolutions.
• Assign and follow up on work orders; communicate status to users.

Skills

Problem-solving

Team player

Communication skills

Customer service

Education

Associate degree or equivalent

Tools

Windows OS

Microsoft Office

Active Directory

Exchange

CompTIA A+

CompTIA Security+

CompTIA Network+

CompTIA Server+

Job description

Subsidiary

Steel Dynamics

Overview

This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.

Responsibilities

• Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
• Log calls requesting technical assistance into the help desk software.
• Troubleshoot software & hardware issues and document resolutions.
• Assign work orders, follow up on status, and communicate status to users.
• Handle requests & verify requested information with managers, and track progress.
• Assist with installation and configuration of PC’s, laptops, and peripherals.
• Process New User Requests and Termination Requests.
• Support Retail equipment- ATM, printers, cameras, scale interface.
• Periodically travel to remote locations and assist other IT technicians.
• All other duties as required.
• Represent the company in a professional manner and provide excellent Customer Service

Qualifications

Required

• Excellent problem-solving skills and work well in a team environment
• Positive attitude and highly motivated
• A team player with excellent communication skills
• Customer service oriented

Preferred

• Associate degree or equivalent technical work experience.
• CompTIA Certifications: A+, Security+, Network+, or Server+
• Knowledge of various versions of Microsoft Windows and Office required.
• Knowledge of Microsoft Active Directory and Exchange preferred.
• Timely communication and complying with policies and procedures required.
• The ideal candidate must be energetic, detail oriented, and organized.
• Flexible work schedule.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.