IT Service Desk Specialist - Flexible Schedule

Steel Dynamics; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Steel Dynamics, Inc. provides IT service desk support for SDI & OmniSource users. You will handle help desk calls, diagnose problems, and document resolutions while maintaining high customer service standards.

Responsibilities include logging requests, troubleshooting software/hardware, and tracking progress. Occasional travel to remote locations may be required; a team-oriented, proactive mindset is essential.

Qualifications

• Must have strong problem-solving abilities and be a team player.
• Excellent communication and customer service orientation are required.
• Experience or training with Windows OS and Office products is expected.
• Familiarity with Active Directory and Exchange preferred.

Responsibilities

• Answer service desk phone lines and participate in weekly after-hours rotation.
• Log calls in help desk software and track resolutions.
• Troubleshoot software and hardware issues; document resolutions.
• Assign and follow up on work orders; communicate status to users.

Skills

Problem-solving

Team player

Communication skills

Customer service

Education

Associate degree or equivalent

Tools

Windows OS

Microsoft Office

Active Directory

Exchange

CompTIA A+

CompTIA Security+

CompTIA Network+

CompTIA Server+

Job description

Steel Dynamics, Inc. provides IT service desk support for SDI & OmniSource users. You will handle help desk calls, diagnose problems, and document resolutions while maintaining high customer service standards.

Responsibilities include logging requests, troubleshooting software/hardware, and tracking progress. Occasional travel to remote locations may be required; a team-oriented, proactive mindset is essential.