IT Service Desk Technician

Softworld, a Kelly Company; Fort Myers (FL); On-site; USD 42,000 - 55,000; Full time

Job summary

A leading company in IT services seeks an IT Service Desk Technician in Fort Myers, FL. The role entails providing technical support to users while ensuring service level agreements are met. Candidates should have 3+ years of experience in technical support and possess strong troubleshooting skills.

Qualifications

• 3+ Years Technical Support Experience.
• 3+ Years Customer Service Support.
• Experience with Active Directory.

Responsibilities

• Provide phone support and resolve incidents.
• Track and log all service requests.
• Install software and assist with hardware issues.

Skills

Troubleshooting

Customer Service

Active Directory

Technical Support

Education

Associates Degree or equivalent experience

Tools

VOREX Ticketing System

Job description

Softworld, a Kelly Company provided pay range

This range is provided by Softworld, a Kelly Company. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $20.00/hr

Job Title: IT Service Desk Technician

Job Location: Fort Myers FL 33907 OR Remote

Onsite Requirements:

• Active Directory
• O365

Job Description:

• The IT Service Desk Technician is a part of an amazing team led by our dynamic IT Service Desk Manager, where each day, you'll be equally challenged and prepared to support and learn new technologies!
• Working within our VOREX Ticketing System to track trends and solutions for user's issues and requests, you'll join forces with other Service desk associates, Field Technicians, and departmental staff to ensure SLA's are met and even surpassed by utilizing your outstanding troubleshooting, customer support and technical skills.
• As a fellow IT Service Support Technician and TIS team member, you'll be able to gauge your success by measuring not just the speed with which you resolve issues but by how we learn from those issues to prevent them.

Essential Duties and Responsibilities:

• Provide phone support to users
• Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
• Track and log all requests for service into ticket tracking DB
• Respond to end user within specified response SLA
• Resolve incidents and service requests within the required SLA
• Perform problem resolution research and document solutions
• Remotely assist with new printers, desktops, and laptops
• Ability to Install Windows, antivirus, and drive encryption
• Assist with company-based software deployments
• Monitor and implement company policies, procedures, and standards to ensure compliance is met with respect to data security, hacking prevention, and protection of personal information data
• Ability to handle job stress, interact effectively with others in the workplace, and act with honesty and composure in public
• Other duties as required

Education and/or Experience Required:

• 3 + Years Ticketing System Experience
• 3 + Years Technical Support Experience
• 3+ Years Customer Service Support
• Associates Degree or equivalent experience
• IT Healthcare Experience (preferred)
• IT Certifications A+, ITIL (preferred)

Qualification:

• 1-3 years of experience in an IT support role
• Troubleshooting various hardware and software
• Remote phone support
• Experience with Active Directory
• Familiarity with remote desktop support tools
• Moderate network troubleshooting experience
• A+ Certification & ITIL Foundations Certification (preferred)
• Ability to work with minimal supervision
• Exhibit a high level of professionalism and excellent interpersonal skills
  
  
  
• ** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Information Technology, and Other

• Industries

  Desktop Computing Software Products, Information Services, and Technology, Information and Internet

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