IT Field Engineer

KJ Technology; New York (NY); On-site; USD 59,000 - 80,000; Full time

Job summary

A leading company in IT support services is seeking an IT Field Engineer. With a focus on delivering top-notch service to clients in the Metro New York area, this role offers the opportunity to respond to service requests, collaborate with senior engineers, and develop your technical skills in an organization recognized as a great place to work.

Benefits

Medical insurance

Vision insurance

401(k) plan

Qualifications

• 3 years relevant experience with an IT MSP preferred.
• Ability to empathize with users and communicate effectively in English.
• Driven to learn new technologies and solutions.

Responsibilities

• Respond to Level 2 service desk requests and assist in proactive visits.
• Collaborate with senior engineers for incident resolution.
• Deploy new PCs as part of the internal hardware lab's deployment team.

Skills

Interpersonal skills

Problem-solving

Verbal communication

Written communication

Resourcefulness

ITIL awareness

Education

Bachelor's degree in IT or related field

CompTIA Network+/Security+ certification

Microsoft Azure Administration

Microsoft 365 Administration

Tools

ConnectWise

Cisco

Meraki

Ubiquiti

Job description

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This range is provided by KJ Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$59,000.00/yr - $79,500.00/yr

KJ Technology is dedicated to being the very best in IT Support Services in the Metro New York area. We're proud of the success we’ve achieved for over 25 years driven by our core values of Transparency and Candor, being Driven, acting as a Client Advocate, and Continuous Improvement.

We set our clients up for long-term success by helping them make strong strategic IT decisions that support their business.

A People-First organization, we are the only New York City based MSP to be certified as a Great Place to Work 3 years in a row, in a tough industry. Our crew members enjoy an exceptional experience where they are treated as internal customers. They also enjoy a great benefits package with a strong 401k program.

We are looking for an experienced IT Field Engineer who will respond to Level 2 service desk requests and proactive visits to various client sites. Someone with great interpersonal skills, still early in their career and who is eager to learn & grow. They'll have an opportunity to collaborate with senior engineers while performing incident and problem resolution, owning the request through to completion. The Field Service Engineer will also be tasked with deploying new PCs at KJ’s internal hardware lab as part of our deployment team.

This position reports to the Service Desk Manager and is an on-site and in-office opportunity in New York City.

The successful applicant should have 3 years of relevant work experience, preferably with an IT MSP. Bonus points for candidates who have one of the following certifications: CompTIA Network+/Security+, Microsoft Azure Administration, and Microsoft 365 Administration.

Responsibilities

• Respond to assigned Level 2 reactive and proactive help desk service requests, user-generated or auto-generated through monitoring infrastructure.
• Services to be delivered on-site and/or remotely from the KJ Office, as directed by management.
• Provide timely and effective communication updates verbally and in writing to requestors, customers, leads, and management.
• Cross-team collaboration with Project and Internal IT Teams, when needed.
• Collaborate with other engineers as needed based on skills and complexity, and as assigned by management or leads.
• Perform incident and problem resolution on assigned incidents and owns the request through to completion and resolution.
• Perform standard changes related to moves, adds, changes, and deletions (MACD) in accordance with documented standards, policies, and procedures.
• Participate in and contribute to collaborative work teams established to improve service levels and gain efficiencies.
• Establish development plans with KJ management that will improve skills and marketability of YOU as an IT professional, as well as improve the KJ brand via highly rated customer experiences.
• Utilize the IT Configuration Management Database and Knowledge Base systems to obtain and update relevant information.
• Communicate and coordinate with internal and external resources to ensure optimal processing of service requests.

What you need to succeed

• A minimum of 3 years relevant working experience, preferably with a managed service provider (MSP). Other experiences considered “transferrable” will be considered.
• Excellent verbal and written English communication skills; understands active listening and can demonstrate abilities to empathize with people.
• Resourcefulness in finding the root cause and solutions to problems.
• Possess a basic level of awareness of 3 core ITIL Service Processes (Incident, Problem, Change).
• Driven to learn new technologies, methods, and practical skills.
• A valid driver's license is required. Access to a car is preferred.
• 1 or more of the following certifications preferred:
• CompTIA Network +/Security+
• Microsoft 365 Administration

Technologies to Support

• Account recovery
• Desk Physical Setups (Desktops, Docks, Laptops)
• Email Administration/Spam Filtering and Troubleshooting (M365, Outlook, Intermedia Exchange, Mimecast)
• Firewalls, Routers, APs, and Switches (mostly Cisco, Meraki, and Ubiquiti)
• Hardware: Desktops, laptops, and peripherals (HP, Lenovo, Dell, Apple), including network connectivity (e.g. - VPN)
• IT Ticketing System (ConnectWise is a plus)
• Network Monitoring (Auvik experience is a plus)
• Operating Systems: Windows Desktop OS, MacOS, Windows Server
• Printers: HP, Brother, Epson, Ricoh
• Procurement recommendations and administrative follow up
• Remote Control – ScreenConnect
• User account creation and administration - Active Directory Users/Computers/GPO/permissions

Targeted Annual Earnings

The Targeted Annual Earnings range is $59,000 - $79,500 DOE. This Targeted Annual Earnings is based on a base salary and a performance-based variable compensation plan.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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