IT Service Desk Support

Stefanini; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A staffing solutions provider located in Nebraska is seeking an IT Support Specialist to act as the primary contact for helpdesk inquiries. The successful candidate will troubleshoot a range of hardware and software issues for employees and consultants, utilizing various applications and logging all issues accurately. A proactive approach to identifying self-service solutions will be essential in improving support efficiency. Experience with PC troubleshooting and relevant IT tools is necessary for this role.

Qualifications

• Experience diagnosing and resolving hardware/software issues.
• Ability to log and maintain all issues using tracking software.
• Proactive in seeking self-service solutions to reduce helpdesk volume.

Responsibilities

• Act as the first point of contact for IT support.
• Utilize software applications to fulfill support requests.
• Identify opportunities for self-service/automation.

Skills

Microsoft Office/Exchange

Active Directory

VMWare

Problem solving

Troubleshooting PC issues

Experience with VPNs

Tools

CA Service Desk

LANDesk

Job description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

The successful candidate will act as the first point of contact to all First Data employees and consultants needing IT support. The selected candidate will diagnose and resolve Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software applications to fulfill support requests, and utilize the data from incoming calls, chats and e-mails to identify opportunities for self-service/automation in order to drive down call volume into the Helpdesk to resolve customer issues more efficiently.

Qualifications

• Experience with Microsoft Office/Exchange, Active Directory, Active Roles, VMWare helpful
• Experience in problem solving, and software installs remotely using LANDesk helpful.
• Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
• Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues.
• Proven ability to completely and accurately log and maintain ALL issues/requests using CA Service Desk (a ticket tracking software).
• Experience and proven ability to proactively seek opportunities for self-service/automation, thus driving down call volume into the helpdesk.