Desk Side Technician

Stefanini; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT staffing firm is seeking a skilled technician to provide desk side support for customer facilities in New York. The role involves troubleshooting standard PC hardware and software, resolving Windows and iOS issues, and delivering exceptional customer service. Candidates should have at least 2 years of relevant experience, strong troubleshooting and communication skills, and the ability to handle physical tasks related to support. A technical degree or equivalent background is preferred, making this a great opportunity for dedicated professionals.

Qualifications

• 2+ years of experience providing desk side support.
• Proficient troubleshooting skills including hardware and software issues.
• Ability to resolve Windows 7, 8.1, and OS X issues.

Responsibilities

• Solve customer support issues by visiting end-user locations.
• Provide support in office environments and standard PC hardware/software.
• Communicate technical information to non-technical audiences.

Skills

Desk side support experience

Troubleshooting skills

Customer service

Organization skills

Communication skills

Education

Technical degree or equivalent experience

Tools

Microsoft Office (2010 and higher)

Cisco networking

Printer support

Job description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be physically located at the customer's facility providing support in an office environment that will consist of standard PC hardware and software troubleshooting, as well as providing Apple iOS support. Desk side support will include remote sites that in some cases may require travel.

Qualifications

• 2+ years of experience providing desk side support.
• Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
• Printer support can include barcode printers, various types of scanners
• Ability to resolve Windows 7, 8.1, and OS X Operating System Issues and Errors
• Basic Network troubleshooting skills and knowledge (mainly Cisco)
• Proficient in the latest Microsoft Office Applications (2010 and higher)
• Customer infrastructure support (wiring and connectivity)
• Maintain and abide with compliance activities (these activities are driven from a central compliance group).
• Ability to communicate technical information to non-technical audiences
• Strong sense of customer service
• Good organizational skills
• Excellent Verbal and Written Communication Skills
• Ability to sift through technical issues and know what to do next and/or when to elevate for help
• Technical degree or equivalent experience
• Ability to multi-task
• Team-oriented / team player / ability to share ideas as well as listen to ideas
• Some experience with support and administration of telephones (PBX system and/or VoIP system).
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability to lift up to 50 lbs. when moving electronic equipment