DeskSide Technician

Stefanini; Whitehall Township (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A staffing solutions company is seeking a candidate for a desk side support role in Whitehall Township, Michigan. The ideal applicant should have over 2 years of experience, excellent troubleshooting skills, and a technical degree or equivalent experience. Responsibilities include supporting hardware and software issues, managing customer infrastructure, and ensuring compliance. Strong communication and organizational skills are essential for success in this position, which may require overtime and site visits.

Qualifications

• 2+ years of experience providing desk side support.
• Ability to resolve Windows XP and Windows 7 Operating System Issues.
• Experience with user ID creation.
• Ability to communicate technical information to non-technical audiences.

Responsibilities

• Proficient troubleshooting skills for hardware, software, and break/fix issues.
• Support for barcode printers and scanners.
• Maintain compliance with Sarbanes Oxley Policies and Processes.
• Handle customer infrastructure support and connectivity.

Skills

Desk side support experience

Troubleshooting skills for hardware and software

Customer service

Good organizational skills

Excellent Verbal and Written Communication Skills

Basic Network troubleshooting

Knowledge of Cisco devices/networking

Education

Technical degree or equivalent experience

Tools

Microsoft Office Applications

Symantec Virus Scan software

Remedy software

Job description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

• 2+ years of experience providing desk side support.
• Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
• Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).
• Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
• Basic Network troubleshooting skills and knowledge (mainly Cisco)
• Proficient in the latest Microsoft Office Applications
• Understanding of Symantec Virus Scan software
• Remedy (Software experience (preferred))
• Customer infrastructure support (wiring and connectivity)
• Proficient in Microsoft Active Directory
• Sarbanes Oxley Policies and Processes
• Maintain and abide with compliance activities (these activities are driven from a central compliance group).
• Experience with Computer asset tracking and lease management
• Experience with user ID creation
• Ability to communicate technical information to non-technical audiences
• Strong sense of customer service
• Good organizational skills
• Excellent Verbal and Written Communication Skills
• Ability to sift through technical issues and know what to do next and/or when to escalate for help
• Technical degree or equivalent experience
• Ability to multi-task
• Team-oriented / team player / ability to share ideas as well as listen to ideas
• Working knowledge of Cisco devices/networking is preferred
• Some experience with support and administration of telephones (PBX system and/or VoIP system).
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift up to 25 lbs. when moving electronic equipment (all lifts over 25 lbs. require two or more employees to perform the task)

Qualifications

Open to on call, site visit and overtime.