DeskSide Technician

Stefanini; Waterloo (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing firm is seeking an IT Support Technician to provide hardware and software support services onsite. The role requires troubleshooting network connectivity, and the ideal candidate should have at least 2 years of experience along with a high school diploma, HP Certification, and proficiency in Microsoft Active Directory. Strong customer service skills and the ability to work flexibly in a changing environment are essential. The position involves labor-related duties like lifting up to 50 lbs while moving electronic equipment.

Qualifications

• 2+ years' experience in IT support.
• HP Certification is required.
• Must be able to lift up to 50 lbs when moving equipment.

Responsibilities

• Provide hardware/software support services to onsite clients.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network devices to ensure connectivity.

Skills

Troubleshooting capability

Customer service

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Active Directory

Windows XP

Windows 7

Job description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Qualifications

• High school diploma or equivalent required
• 2+ years’ experience
• HP Certification
• Proficient in Microsoft Active Directory
• Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
• Solid foundation of Personal Computer experience
• Excellent troubleshooting capability
• Ability to work in a team environment as well as independently
• Strong sense of customer service
• Proven ability to remain flexible in a changing environment
• Attendance and schedule adherence are requirements of this position
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift up to 50 lbs. when moving electronic equipment.
• May require additional project-specific training