PC/LAN Support

Stefanini; Omaha (NE); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT staffing company located in Omaha is looking for an IT Support Specialist. The successful candidate will provide first-line IT support for Desktop, Laptop, and Printer issues, ensuring efficient problem resolution. The ideal applicant will have experience with troubleshooting and maintaining IT requests, with an emphasis on automation opportunities. Candidates should possess strong skills in Microsoft Office and ticket management systems, enhancing service delivery in a dynamic environment.

Qualifications

• Experience with Microsoft Office/Exchange and Active Directory.
• Problem-solving skills and ability to remote software installs.
• Troubleshooting hardware and software issues for PCs and printers.

Responsibilities

• Act as the first point of contact for IT support.
• Diagnose and resolve Desktop/Laptop/Printer issues.
• Utilize multiple software applications for support requests.

Skills

Experience with Microsoft Office/Exchange

Experience in problem solving

Experience with troubleshooting PC/Laptop/Printer

Experience with troubleshooting SSL VPN

Proven ability to log and maintain issues

Proactive in seeking automation opportunities

Tools

LANDesk

CA Service Desk

VMWare

Job description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

The successful candidate will act as the first point of contact to all First Data employees and consultants needing IT support. The selected candidate will diagnose and resolve Desktop/Laptop/Printer hardware and software issues. Incumbents will utilize multiple software applications to fulfill support requests, and utilize the data from incoming calls, chats and e-mails to identify opportunities for self-service/automation in order to drive down call volume into the Helpdesk to resolve customer issues more efficiently.

Qualifications

• Experience with Microsoft Office/Exchange, Active Directory, Active Roles, VMWare helpful.
• Experience in problem solving, and software installs remotely using LANDesk helpful.
• Experience with troubleshooting PC/Laptop/Printer, hardware and software issues.
• Experience with troubleshooting SSL VPN, Cisco VPN, and RSA VPN token connection issues.
• Proven ability to completely and accurately log and maintain ALL issues/requests using CA Service Desk (a ticket tracking software).
• Experience and proven ability to proactively seek opportunities for self-service/automation, thus driving down call volume into the helpdesk.