Desk Side Technician

Stefanini; Waterloo (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading IT staffing firm is seeking a technical support professional in Waterloo, Iowa. The role includes providing hardware/software support, implementing virus detection procedures, and diagnosing system failures. Candidates must possess a high school diploma and be proficient in Microsoft Active Directory. Strong customer service skills and the ability to work both independently and in a team are essential. The position involves handling physical computer equipment and working in a flexible environment.

Qualifications

• Proficient in Microsoft Active Directory is essential.
• Solid foundation of Personal Computer experience required.
• Flexibility in a changing environment is highly valued.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Implement virus detection and eradication procedures.
• Diagnose end-user system failures and implement repair solutions.

Skills

Proficient in Microsoft Active Directory

Ability to resolve Windows XP and Windows 7 issues

Solid foundation of Personal Computer experience

Strong sense of customer service

Ability to work in a team environment

Education

High school diploma or equivalent

Job description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

Qualifications

• High school diploma or equivalent required
• Proficient in Microsoft Active Directory
• Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
• Solid foundation of Personal Computer experience
• Ability to work in a team environment as well as independently
• Strong sense of customer service
• Proven ability to remain flexible in a changing environment
• Attendance and schedule adherence are requirements of this position
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task.
• May require additional project-specific training