DeskSide Technician

Stefanini; New Kensington (Westmoreland County); On-site; USD 45,000 - 60,000; Full time

Job summary

A staffing solutions company is seeking a Deskside Technician for a long-term assignment in Alcoa Center, PA. The ideal candidate will excel in customer service and possess strong troubleshooting skills, particularly in MS Office and Windows operating systems. Responsibilities include resolving hardware and software issues on-site and providing support in manufacturing environments. Qualified applicants should have at least 2 years of desk side support experience and a technical degree or equivalent experience.

Qualifications

• 2+ years of experience providing desk side support.
• Excellent troubleshooting skills including hardware and software issues.
• Experience with printer support and various scanners.

Responsibilities

• Solve customer support issues by visiting end-user locations.
• Provide support in an office or manufacturing environment.
• Resolve Windows XP and Windows 7 operating system errors.

Skills

Customer service

Troubleshooting skills

MS Office proficiency

Windows XP and Windows 7 troubleshooting

Network troubleshooting

Education

Technical degree or equivalent experience

Tools

Symantec Virus Scan

Remedy Software

Cisco devices/networking

Job description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs.

Job Description

Stefanini has a Deskside Technician position in Alcoa Center, PA. This is a long term assignment with one of our clients in the manufacturing industry. We are looking for someone who is a self-starter, has excellent customer service and strong MS Office skills is a must. The position will require an individual to solve customer support issues by visiting the end-user's location. The technician will be located at the customer's facility providing support in an office or manufacturing environment that will consist of standard PC hardware and software troubleshooting. Depending on the location assignment, support could include remote sites that in some cases may require travel.

Qualifications

• 2+ years of experience providing desk side support.
• Excellent troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.
• Printer support can include barcode printers, various types of scanners (mainly HP and Sharp).
• Ability to resolve Windows XP and Windows7 Operating System Issues and Errors
• Network troubleshooting skills and knowledge (mainly Cisco)
• Proficient in the latest Microsoft Office Applications
• Understanding of Symantec Virus Scan software
• Remedy (Software experience (preferred)
• Customer infrastructure support (wiring and connectivity)
• Proficient in Microsoft Active Directory
• Sarbanes Oxley Policies and Processes
• Maintain and abide with compliance activities (these activities are driven from a central compliance group).
• Experience with Computer asset tracking and lease management
• Experience with user ID creation
• Ability to communicate technical information to non-technical audiences
• Strong sense of customer service
• Good organizational skills
• Excellent Verbal and Written Communication Skills
• Ability to sift through technical issues and know what to do next and/or when to elevate for help
• Technical degree or equivalent experience
• Ability to multi-task
• Team-oriented / team player / ability to share ideas as well as listen to ideas
• Working knowledge of Cisco devices/networking is preferred and some experience with support and administration of telephones (PBX system and/or VoIP system).
• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability lift up to 50 lbs. when moving electronic equipment