IT Help Desk Support Agent

ManpowerGroup; Baltimore (MD); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending Acct

Supplemental Life Insurance

Short/Long Term Disability Insurance

Business Travel Insurance

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup is seeking an IT Help Desk Support Agent for a contract-to-hire role in Baltimore, MD. The position is hybrid, with hours from 8:00am–4:30pm or 9:00am–5:30pm, and a pay range of $40k–$45k depending on experience.

Initial duties include handling calls, troubleshooting, and documenting incidents. The role requires 1–2 years IT support experience, a high school diploma, basic IT skills, and familiarity with clinical terminology.

Qualifications

• 1–2 years of IT support experience in an enterprise environment.
• Strong troubleshooting and listening skills.
• Basic IT networking and Windows applications knowledge.
• Understanding of clinical terminology is a plus.

Responsibilities

• Answer incoming calls or electronic media to assist with IT support.
• Diagnose and triage computer problems and document incidents.
• Educate users on password resets and basic processes.
• Log issues for escalation and follow documented protocols.

Skills

IT support

Customer service

Problem solving

Education

High School Diploma/GED

Tools

Ticketing system

Windows OS

Job description

Our client in the healthcare industry is seeking an IT Help Desk Support Agent to join their team. As an IT Help Desk Support Agent, you will be part of the IT Support Center team supporting the organization. The ideal candidate will have excellent problem-solving skills, effective listening skills, and a strong work ethic that aligns successfully with the organization.

Under the supervision, the IT Help Desk Support Agent will perform first level IT support for incidents. Incidents are assigned via an automated call system and work is measured by call productivity. Incidents are reported via telephone or electronic media. Incidents include but are not limited to password resets, basic hardware and connectivity issues, application access issues, etc. Responsibilities include providing basic troubleshooting of IT problems, diagnosis of desktop problems and triage of system problems, logging pertinent information for problem documentation, asking appropriate investigative questions in order to determine the nature of the problem and possible solutions, prioritizing according to documented protocols, and triaging as appropriate.

Job Title: IT Help Desk Support Agent

Job Type: Contract-To-Hire (Conversion after 6-Months)

Hours: 8:00am - 4:30pm OR 9am - 5:30pm

Location: Baltimore, MD (Hybrid)

Pay Range: $40k - $45k (depending on years of experience)

What's the Job?

• Answer incoming calls or electronic media to assist with IT support.

• Ask probing questions to diagnose, triage, or resolve problems effectively.

• Assist customers by resolving issues when possible and logging problems for further triage.

• Use provided tools to understand processes and appropriately assign or resolve incidents.

• Educate customers on basic processes such as password resets and elevate issues as necessary.

What's Needed?

• 1-2 Years of IT Support or Help Desk experience in an enterprise environment

• High School Diploma/GED

• Experience in basic IT skills, including but not limited to PC literacy, email, basic Windows applications, basic IT networking, computer skills and associated coursework

• Understanding of basic clinical terminology

• Good problem-solving skills, effective listening skills, and excellent interpersonal skills

What's in it for me?

• Opportunity to gain valuable experience in IT support within a healthcare environment.

• Work in a supportive team atmosphere focused on professional growth.

• Engage in continuous learning and development opportunities.

• Be part of a mission-driven organization dedicated to improving healthcare.

• Potential for growth and advancement within the organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.