IT Service Desk Specialist - SECRET clearance required

Tesla Laboratories, Inc.; Washington (District of Columbia); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading company in the IT services sector is seeking an IT Service Desk Specialist in Washington, DC. This role entails providing essential support for desktop systems and applications, maintaining IT infrastructure, and ensuring quality customer service while upholding compliance with security standards. Candidates must possess a bachelor's degree in IT or related, relevant certifications, and experience in a support environment is preferred.

Benefits

Paid vacation

11 paid federal holidays

Company paid STD, LTD, and life insurance

Medical, dental, and vision insurance

401K with company match

Optional insurance policies (hospital indemnity, accident, etc.)

Qualifications

• Bachelor’s degree or certification in IT-related field.
• 1+ years of relevant work experience in IT support.
• Prior IT Operations support experience required.

Responsibilities

• Identify and resolve issues related to desktop computer hardware and software.
• Provide support for Microsoft applications such as Outlook and Office.
• Assist with installing and maintaining IT equipment.

Skills

Customer service

Troubleshooting

IT support

Communication skills

Education

Bachelor’s degree in IT or related field

Relevant certifications (CompTIA A+, Network+, Security+)

Tools

ITSM Tools (Ivanti, Remedy Help Desk)

Job description

IT Service Desk Specialist - SECRET clearance required

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IT Service Desk Specialist - SECRET clearance required

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Active Secret Clearance Required

The position is on site in Washington DC with FinCen

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities

Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops

Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office

Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices

Standard computer images including Desktop Image

Assist with centrally managing desktops, laptops, printers, and other network peripheral devices

Provide quality customer service and support for designated equipment

Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation

Ensure all time reporting and other required reports are accurate and submitted on time

Ensure on-going maintenance and development of positive customer relationships with end-users

Develop and create documentation on training materials, FAQs and Knowledge Base Articles

Requirements

Bachelor’s degree or certification in IT related field

1+ years of relevant work experience

Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)

Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired

Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus

Azure VDI, Citrix Experience Preferred

Excellent organizational and communications skills

US Citizenship necessary

Benefits

Active Top Secret Clearance REQUIRED

Paid vacation

11 paid federal holidays

Company paid STD, LTD, and group life insurance

Medical, dental, and vision insurance

401K with company match

Optional insurance policies (hospital indemnity, accident, dependent care, FSA, HSA)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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