Service Desk Associate - Entry Level (Secret Security Clearance required)

Sebastian Tech Solutions; Sierra Vista (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

Sebastian Tech Solutions is seeking an entry-level Service Desk Associate to join their team. This role involves providing technical support, troubleshooting issues, and ensuring excellent customer service. Candidates must have a high school diploma and be willing to obtain a US Secret clearance. Opportunities for advancement are available within the company.

Benefits

401(k) with matching

Health Insurance

Paid Time Off

Vision Insurance

Qualifications

• Minimum 1 year of technical support experience in a call center environment.
• Proven hardware/software troubleshooting skills.
• Ability to work well with teammates in a fast-paced SLA-driven environment.

Responsibilities

• First line of communication to resolve technical problems for service members.
• Support design, development, testing, and maintenance of critical systems.
• Work in a 24x7x365 environment with flexible hours.

Skills

Troubleshooting

Customer Service

Communication

Interpersonal Skills

Logical Troubleshooting

Education

High School Diploma or GED

A+ Certification

Tools

Service Desk Software

Microsoft Office

Windows OS

Microsoft Active Directory

Job description

Service Desk Associate - Entry Level (Secret Security Clearance required)

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Minimum A+ or similar certification

This is a unique opportunity for applicants with a High School Diploma to gain IT skills and a DoD Security Clearance, along with real-world experience to start your career! We have immediate openings for the right applicants. Employees from this Help Desk often get promoted to more advanced positions within our company.

Your motivation and willingness to learn could be mission-critical for our STS team supporting the Federal Government in their mission to protect and defend our nation, transform how government agencies manage information, and improve responsiveness to their customers. This Help Desk position is the first line of communication to resolve technical problems our service members may have.

As part of our diverse team, you'll gain valuable career-enhancing experience supporting the design, development, testing, implementation, training, and maintenance of our federal government's critical systems.

Position Summary / Responsibilities:

We are seeking a motivated, career-oriented, and customer-focused Tier I Help Desk Agent to join our team in Jonesboro, AR, and begin an exciting career with Sebastian Tech Solutions (STS).

Job Description:

This position may require shift work in a 24x7x365 environment, requiring flexibility in work hours.

Required Education/Skills:

• Minimum 1 year of technical support experience in a call center environment
• Proven hardware/software troubleshooting skills
• Experience providing professional communication, addressing moderately complex technical issues via telephone, email, and chat
• Commitment to excellent customer service
• Ability to work well with teammates in a fast-paced SLA-driven environment
• Strong interpersonal and communication skills, including effective collaboration
• Understanding of IT concepts and experience with service desk software
• Logical troubleshooting skills and ability to act decisively in critical situations
• Experience supporting Microsoft Office and Windows OS in an enterprise environment
• Experience with account administration and password resets in Microsoft Active Directory
• High school diploma or GED
• Must be a US Citizen able to obtain a US Secret (or higher) clearance

Availability:

• Willing to work any shift in a 24x7x365 environment, including weekends and holidays
• Ability to start work promptly at scheduled shift time
• Position is currently remote with potential on-site transition in the future

Desired Education/Skills:

• 2+ years of support experience
• Familiarity with government IT environment and processes
• Technical certifications such as A+, N+, MCP, MCSE, CCNA

Job Details:

Type: Full-time

Pay: $19.02/hour

Hours: 40/week

• Benefits include 401(k), matching, health insurance, HSA, life insurance, paid time off, vision insurance

Schedule:

• 8-hour shift

Security Clearance:

Must be able to obtain a US Secret clearance

Location:

• Fort Huachuca, AZ 85613

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting