IT Help Desk Specialist

Solvere Technical Group; Indian Head (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is looking for an IT Help Desk Specialist to join their dynamic team. This role involves providing exceptional technical support to both local and remote users, ensuring efficient resolution of technical issues. You will document system problems, manage helpdesk tickets, and maintain user workstations, all while applying your knowledge of IT infrastructure. The company offers a supportive environment with a comprehensive benefits package, including medical, dental, and vision insurance, along with a 401k plan and paid time off. If you are passionate about technology and enjoy helping others, this position is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Short-term Disability

Long-term Disability

Supplemental Insurance Options

Qualifications

• Ability to communicate technical concepts effectively to diverse groups.
• Knowledge of IT infrastructure and equipment is essential.

Responsibilities

• Provide IT support to resolve technical issues for local and remote users.
• Document issues in helpdesk management software and manage trouble tickets.
• Setup, troubleshoot, and maintain user workstations.

Skills

Effective Communication

Technical Support

Problem Solving

IT Infrastructure Knowledge

Teamwork

Education

Security+ Certification

Networking+ Certification

Relevant IT Experience (1-7 years)

Tools

Help Desk Management Software

MS Office Tools

Adobe Tools

Job description

Career Opportunities with Solvere Technical Group

A great place to work.

Careers At Solvere Technical Group

Current job opportunities are posted here as they become available.

Solvere Technical Group is seeking an IT Help Desk Specialist to provide technical support to our customers.

Responsibilities:

• Support services include, but are not limited to, providing IT support to resolve technical issues efficiently for both local and remote users.
• Document via helpdesk management software all issues pertaining to systems issues and resolution thereof.
• Enter trouble tickets into the Help Desk ticketing system and route advanced support requests to appropriate divisions.
• Monitors system logs for errors and determines when to escalate error conditions.
• Respond to customer inquiries and diagnose, identify, isolate and analyze problems utilizing experience and knowledge.
• Setup, troubleshoot, and maintain user workstations.
• Perform the initial setup and installation of standard seat configuration.
• Install any additional authorized hardware and software required. Sanitize (“wipe”) hardware prior to disposal, in accordance with DoN and DoD policy.
• Apply Security Technical Implementation Guidelines (STIG), Security patches and operating system updates as required by DoD and DoN (e.g. IAVA, IAVB, NAVCIRT alerts, information operations conditions (INFOCON), NCTF-CNT Computer Task Orders (CTOs), and other alerts via military message traffic), and as dictated by good security practices and local protocol.
• Provides standalone and network printer scanner support as well as support on other external devices. Install and configure authorized software on NMCI S&T workstations.
• Provide basic application support on MS Office Tools, Adobe Tools, MS Teams, etc.

Minimum Qualifications:

• Ability to communicate effectively at a technical and end-user level both orally and in writing.
• Effectively communicate technical concepts to non-technical clients.
• Ability to work without direct supervision or with a team.
• Ability to handle multiple basic tasks at one time and solve routine problems with limited assistance.
• Ability to communicate effectively and work with diverse groups of people.
• Ability to follow directions and to work in tense situations.
• Knowledge of IT infrastructure and equipment (PCs, Servers, Switches, Routers, etc.). Security+, Networking+, or other IT-related certifications.
• One to seven years of relevant experience.

Security:

• Active Secret Clearance is required.

BENEFITS

Solvere offers a comprehensive and generous benefits package, including medical, dental, and vision insurance for the employee and/or families. Solvere also includes basic life insurance plus short- and long-term disability for the employee. Employees may elect to enroll in our company’s 401k plan. Employees will also accrue paid time off and holidays. Additional voluntary options include supplemental insurance plans.

Solvere Technical Group is committed to hiring and retaining a diverse workforce. Solvere is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.