IT Service Desk Specialist - SECRET clearance required

Tesla Laboratories, Inc.; Washington (District of Columbia); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Service Desk professional to join their on-site team in Washington, DC. This role involves providing Tier 1-3 support, managing IT infrastructure, and resolving hardware and software issues for end users. The ideal candidate will have a strong background in desktop support, excellent communication skills, and relevant IT certifications. With a focus on customer service and operational excellence, this position offers an exciting opportunity to contribute to a vital IT service while enjoying comprehensive benefits, including paid vacation and medical insurance. If you are passionate about technology and eager to make an impact, this role is perfect for you.

Benefits

Paid vacation

11 paid federal holidays

Company paid STD, LTD, and life insurance

Medical, dental, and vision insurance

401K with company match

Optional insurance policies

Qualifications

• 1+ years of relevant IT support experience required.
• Bachelor's degree or IT certification necessary.

Responsibilities

• Identify and resolve desktop hardware and software issues.
• Provide support for Microsoft applications like Outlook and Office.
• Assist with installation and management of IT devices.

Skills

Desktop Support

Microsoft Office Support

Customer Service

IT Infrastructure Management

Troubleshooting

Education

Bachelor's degree in IT

Relevant IT Certifications

Tools

Ivanti

Remedy Help Desk

Azure VDI

Citrix

Job description

Active Secret Clearance Required

The position is on site in Washington DC with FinCen

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities

• Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
• Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
• Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
• Standard computer images including Desktop Image
• Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
• Provide quality customer service and support for designated equipment
• Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation
• Ensure all time reporting and other required reports are accurate and submitted on time
• Ensure on-going maintenance and development of positive customer relationships with end-users
• Develop and create documentation on training materials, FAQs and Knowledge Base Articles
  
  

Requirements

• Bachelor’s degree or certification in IT related field
• 1+ years of relevant work experience
• Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)
• Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired
• Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus
• Azure VDI, Citrix experience preferred
• Excellent organizational and communications skills
• US Citizenship necessary
• Active Top Secret Clearance REQUIRED
  
  

Benefits

Paid vacation

11 paid federal holidays

Company paid STD, LTD, and group life insurance

Medical, dental, and vision insurance

401K with company match

Optional insurance policies (hospital indemnity, accident, dependent care, FSA, HSA)