Help Desk/Service Desk Tier II Technician (MCITP) and (MCSA)

ZipRecruiter; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company is seeking a Help Desk/Service Desk Tier II Technician in Washington, D.C. This role requires at least 5 years of experience in Tier II support and relevant certifications. Responsibilities include hardware and software management, user support, and resolving complex issues. A comprehensive benefits package is offered.

Benefits

Paid leave

Health insurance

Life insurance

Retirement plans

Training programs

Tuition reimbursement

Wellness programs

Qualifications

• 5+ years of Tier II support experience required.
• Active Secret clearance mandatory.
• Familiarity with ticketing systems preferred.

Responsibilities

• Support the USAID/OIG user community as a Tier II Specialist.
• Maintain and upgrade user PCs and resolve complex technical issues.
• Assist with software and hardware setup, including user resources and access.

Skills

Hardware and Software Management

User Support

Network Troubleshooting

Asset Tracking

Education

Microsoft Certified IT Professional (MCITP)

Microsoft Certified Systems Administrator (MCSA)

CompTIA A+

Network+

Security+

Tools

BMC Footprints Ticketing System

Job description

Job Description

Help Desk/Service Desk Tier II Technician with MCITP and MCSA

Premier Enterprise Solutions is seeking a Help Desk Tier II Specialist with over 5 years of experience to perform Tier II tasks. The role involves collaborating with IT Specialists to support the USAID/OIG user community.

This position is 100% onsite in Washington D.C. Veterans are encouraged to apply.

Active Secret clearance is required.

Required Certifications:

• Microsoft Certified IT Professional (MCITP)
• Microsoft Certified Systems Administrator (MCSA)

Tier II Duties and Responsibilities: Hardware and Software Management

• Maintain and upgrade user PCs, including configuration
• Manage inventory of equipment, software, and licenses
• Update procedures related to desktops, system operations, and assembly
• Perform machine imaging and security updates
• Support operating systems and application software, ensuring current releases are used
• Test for operability, efficiency, and compliance
• Complete on-site repairs successfully
• Assist with user setup, resource access, system patching, antivirus, video conferencing, printers, and hardware/software components
• Resolve complex hardware, software, and network issues
• Maintain accurate asset tracking and proper disposal of excess equipment
• Install and configure desktop hardware and software, including workstation moves

Required Qualifications:

• At least 5 years of Tier II experience

Desired/Technical Qualifications:

• Familiarity with BMC Footprints Ticketing System

Additional Certifications (Preferred):

• CompTIA A+, Network+, Security+
• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Certified Technology Specialist (MCTS)
• Microsoft Certified: Azure Administrator Associate
• Help Desk Institute (HDI)
• Information Technology Infrastructure Library (ITIL)

Required Clearance:

• Active Secret

The OIG's applications and services will evolve; all personnel must adapt to these technological changes.

Premier Enterprise Solutions offers a comprehensive benefits package, including paid leave, health and life insurance, retirement plans, training, tuition reimbursement, wellness programs, and more.

Premier is committed to equal employment opportunity and makes personnel decisions without regard to race, creed, color, religion, marital status, veteran status, or other protected characteristics.