IT Help Desk Specialist, Mid

BOOZ ALLEN HAMILTON INTERNATIONAL (U.K.) LTD; Patterson (OH); On-site; USD 52,000 - 108,000; Part time

Job summary

A leading company is seeking an IT Help Desk Specialist to provide technical support and problem-solving for technology products. This entry-level position requires effective communication skills and a high school diploma. The role is based in Wright Patterson AFB, OH, and offers a competitive salary range of $52,900 to $108,000 annually, along with various benefits.

Benefits

Health Insurance

Life Insurance

Disability Insurance

Financial Plans

Retirement Plans

Paid Leave

Professional Development

Tuition Assistance

Work-Life Programs

Dependent Care

Qualifications

• 1+ years of experience in technical support and troubleshooting.
• Secret clearance required.
• DoD 8570 IAT Level I certification.

Responsibilities

• Provides in-depth support for technology products.
• Solves routine problems and refers complex issues.
• Works under direct supervision.

Skills

Technical Support

Troubleshooting

Effective Communication

Education

High School Diploma or GED

Tools

Help Desk Ticketing Systems

Windows

Linux

Job description

Join to apply for the IT Help Desk Specialist, Mid role at BOOZ ALLEN HAMILTON INTERNATIONAL (U.K.) LTD.

Key Role: Provides in-depth support and leads problem-solving and implementation efforts for specific technology products or applications. Applies basic principles, theories, and concepts. Solves routine problems of limited scope and complexity. Refers more complex issues to higher levels. Works under direct supervision.

Remote Work: No

Job Number: R0218967

Location: Wright Patterson AFB, OH, US

Basic Qualifications

• 1+ years of experience in technical support and troubleshooting
• Knowledge of IT systems
• Effective communication skills with customers and leadership
• Secret clearance
• HS diploma or GED
• DoD 8570 IAT Level I certification

Additional Qualifications

• Experience as a System Administrator on Windows or Linux
• Knowledge of help desk ticketing systems
• Ability to create and respond to trouble tickets

Clearance:

Applicants must undergo a security investigation and meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation:

Projected range: $52,900 - $108,000 annually. Benefits include health, life, disability, financial, and retirement plans, paid leave, professional development, tuition assistance, work-life programs, and dependent care. Full-time and part-time employees working at least 20 hours/week are eligible for benefits. Salary depends on location, education, skills, experience, and organizational needs. This posting closes in 90 days.

Identity Statement:

Applicants must be on camera during interviews and assessments. Photos may be taken for identity verification and fraud prevention.

Work Model:

Our culture emphasizes flexibility and collaboration, whether in person or remote. If listed as remote/hybrid, occasional site visits may occur. If onsite, in-person work with colleagues and clients is expected.

Non-Discrimination:

All qualified applicants will receive consideration regardless of disability, veteran status, or other protected categories.

Additional Details:

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Information Technology
• Industry: Business Consulting and Services

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