Helpdesk Technician

Tech Wizards; Dahlgren (VA); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team at an employee-oriented company that values your contributions! In this exciting role, you will provide essential technical support in a busy call center environment, ensuring smooth operations and maintaining professional relationships with clients. Your expertise in systems administration and help desk support will be crucial as you tackle end-user issues, configure new workstations, and document procedures. With a commitment to employee well-being, this innovative firm offers exceptional salaries, comprehensive benefits, and a supportive work culture. If you thrive in a collaborative environment and are ready to make a difference, this opportunity is perfect for you.

Benefits

Exceptional Salaries

Company Funded Retirement Plans

Major Medical, Dental, and Vision Insurance

Competitive Vacation Packages

Life Insurance

Educational Assistance Programs

Flexible Work Schedules

Qualifications

• 1+ year of IT Support/Help Desk experience required.
• Must obtain Microsoft Modern Desktop Administrator Associate within 6 months.

Responsibilities

• Provide technical support and resolve end-user problems.
• Maintain professional relationships in a busy call center environment.
• Document internal procedures and assist with onboarding new users.

Skills

Technical Support

Analytical Techniques

Communication Skills

Problem-Solving

Education

DoD 8570 IAT Level 2 Certification (Security+ CE)

Microsoft Modern Desktop Administrator Associate

Tools

Help Desk Tracking Systems

Ticketing Systems

Job description

Location:

• Dahlgren, VA. Day shift (0730-1530)

Security Clearance:

• An active DoD Secret clearance is required to start. Applicants selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

Responsibilities:

• Effective use of Help Desk tracking and ticketing system(s)
• Effective verbal and written communication
• Maintaining a professional relationship with all customers and clients in a very busy call center environment
• Providing technical support by responding to and resolving end-user problems
• Installation and configuration of new workstations, peripheral equipment, and software
• Hardware reimaging, set up and support
• Assist with performing proper tracking and disposition of excess property
• Support installation of network cables
• Configure and maintain multiple classrooms/training areas
• Course and account creation, maintenance for instructors and students
• Documenting internal procedures
• Assisting with the onboarding of new users

Experience Description:

The selected applicant must have the ability to work independently and as part of a team in researching data and developing analytical techniques and methodologies.

• One (1) year of Systems Administration and/or IT Support/Help Desk experience and DoD 8570 IAT Level 2 Certification (Security+ CE) is required to start. Microsoft Modern Desktop Administrator Associate certificate (MD-100 & MD-101) must be acquired within the first 6 months of start.

Benefits:

Tech Wizards is an employee-oriented company offering:

• Exceptional salaries
• Company funded retirement plans
• Major medical, dental, and vision insurance for employees and their dependents
• Competitive vacation, holiday, and sick leave packages
• Life insurance and short/long term disability insurance
• Educational assistance programs
• Flexible work schedules

Tech Wizards, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ethnic or national origin, ancestry, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.