IT Service Desk Analyst

Silver Ventures, Inc.; San Antonio (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Silver Ventures, Inc. is seeking an IT Service Desk Analyst in San Antonio to provide reliable technical assistance and proactive problem solving. You will handle end-user inquiries, log and prioritize incidents, and escalate complex issues while documenting resolutions in the ticketing system.

The role requires 3-5 years in a help desk or technical support capacity, strong IT knowledge, and excellent communication. A fast-paced environment and teamwork across IT teams are expected.

Qualifications

• Minimum 3-5 years proven experience in a help desk or technical support role.
• Strong knowledge of IT systems, network infrastructure, and troubleshooting techniques.
• Excellent communication skills and ability to interact professionally with diverse groups.
• Experience with remote support tools.

Responsibilities

• Responding to service desk inquiries and providing technical support to end users.
• Incident management: logging, categorizing and prioritizing incidents and requests with accurate records.
• Troubleshooting hardware, software, and network issues.
• Escalating complex technical issues to the appropriate IT teams.
• Documenting support requests and resolutions in the ticketing system.
• Contributing to the improvement of IT processes and procedures.

Skills

IT support

Remote support

Customer service

Troubleshooting

Tools

Ticketing system

Remote desktop tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Service Desk Analyst

3 days ago Requisition ID: 1614

The IT Service Desk Analyst is accountable for providing positive experiences through reliable technical assistance and proactive problem solving to foster collaborative, secure, efficient operations as measured by service desk incidents and customer satisfaction surveys.

Essential Functions

Responding to service desk inquiries and providing technical support to end users

Incident management: logging, categorizing and prioritizing incidents and requests while maintaining timely and accurate records

Troubleshooting hardware, software, and network issues

Escalating complex technical issues to the appropriate IT teams

Documenting support requests and resolutions in the ticketing system

Contributing to the improvement of IT processes and procedures

Required Education and Experience

Minimum 3-5 years proven experience in a help desk or technical support role

Strong knowledge of IT systems, network infrastructure, and troubleshooting techniques

Excellent communication skills and ability to interact professionally with diverse groups

Experience with remote support tools

Ability to work in a fast-paced environment and prioritize tasks effectively

Silver Ventures, Inc. continuously transforms San Antonio through repeatedly reinventing shared experiences of food and learning to ensure the continued celebration of life and the well-being of our children.