Tech Support Specialist I - Onsite & Remote IT Support

The University of Texas at San Antonio; San Antonio (TX); Hybrid; USD 26,000 - 43,000; Full time

Job summary

The University of Texas at San Antonio is seeking a Technology Support Specialist I to deliver customer-centric IT services, including break-fix and service requests, within the Desktop Support Services team. This role provides hardware and software support, on-site and remote assistance across campus and Texas.

The ideal candidate will have a High School Diploma or equivalent and at least one year of related experience, with a focus on security and integrity of UTSA infrastructure and strong

Qualifications

• High School Diploma, Vocational Training, or Apprenticeship in a related field.
• One (1) year of related work experience.
• This position requires the ability to maintain the security and integrity of UT San Antonio and its infrastructure.

Responsibilities

• Provides technical support and knowledge in the operation, troubleshooting, support, and general function of faculty, staff, and student computing technologies, both hardware and software.
• Functions as a tier-one technical support member of the Desktop Support services team, providing in-person support, on-site support, walk-up support, and remote assistance as necessary to meet dynamic support requirements.
• Provides training and support of software packages to staff, faculty, and management.
• Provides escalation support, guidance, and training to the Client Experience Services part-time student workers.
• Creates, reviews, and updates knowledge articles, internal workflow documentation, and end-user instructions to aid in the best use of these technologies.
• Administers network and Active Directory accounts and permissions.
• Administers specific UTS-supported applications.
• Performs other duties as assigned.

Skills

Technical Support

Customer Service

Troubleshooting

Systems Administration

Active Directory

Training

Escalation Support

Documentation

Education

High School Diploma or equivalent

Job description

The University of Texas at San Antonio is seeking a Technology Support Specialist I to deliver customer-centric IT services, including break-fix and service requests, within the Desktop Support Services team. This role provides hardware and software support, on-site and remote assistance across campus and Texas.

The ideal candidate will have a High School Diploma or equivalent and at least one year of related experience, with a focus on security and integrity of UTSA infrastructure and strong