IT Service Desk Analyst

Silver Ventures LLC; San Antonio (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Silver Ventures, Inc. in San Antonio is seeking an IT Service Desk Analyst to deliver reliable technical assistance and proactive problem solving to keep operations secure and efficient.

You will respond to end-user inquiries, log incidents, and provide timely resolutions. The ideal candidate has 3–5 years in a help desk or technical support role, strong IT and network knowledge, excellent communication skills, experience with remote support tools, and the ability to thrive in a fast-paced

Qualifications

• Minimum 3–5 years proven experience in a help desk or technical support role.
• Strong knowledge of IT systems, network infrastructure, and troubleshooting techniques.
• Excellent communication skills and ability to interact professionally with diverse groups.
• Experience with remote support tools.
• Ability to work in a fast-paced environment and prioritize tasks effectively.

Responsibilities

• Responding to service desk inquiries and providing technical support to end users
• Incident management: logging, categorizing and prioritizing incidents and requests while maintaining timely and accurate records
• Troubleshooting hardware, software, and network issues
• Escalating complex technical issues to the appropriate IT teams
• Documenting support requests and resolutions in the ticketing system
• Contributing to the improvement of IT processes and procedures

Skills

Help desk experience

IT systems

Network infrastructure

Troubleshooting

Communication skills

Remote support tools

Prioritization

Tools

Remote support tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Service Desk Analyst

3 days ago Requisition ID: 1614

The IT Service Desk Analyst is accountable for providing positive experiences through reliable technical assistance and proactive problem solving to foster collaborative, secure, efficient operations as measured by service desk incidents and customer satisfaction surveys.

Essential Functions

Responding to service desk inquiries and providing technical support to end users

Incident management: logging, categorizing and prioritizing incidents and requests while maintaining timely and accurate records

Troubleshooting hardware, software, and network issues

Escalating complex technical issues to the appropriate IT teams

Documenting support requests and resolutions in the ticketing system

Contributing to the improvement of IT processes and procedures

Required Education and Experience

Minimum 3-5 years proven experience in a help desk or technical support role

Strong knowledge of IT systems, network infrastructure, and troubleshooting techniques

Excellent communication skills and ability to interact professionally with diverse groups

Experience with remote support tools

Ability to work in a fast-paced environment and prioritize tasks effectively

Silver Ventures, Inc. continuously transforms San Antonio through repeatedly reinventing shared experiences of food and learning to ensure the continued celebration of life and the well-being of our children.