IT Service Desk Specialist — Onsite in Bloomington, MN

Default Brand; Bloomington (IN); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

403(b) retirement plan with company‑s—

Paid time off

Job summary

Fraser is seeking an IT Service Specialist to provide technical support across facilities. You will respond to incidents, fulfill service requests, and document resolutions. The role includes imaging and deploying devices, maintaining inventory, and contributing to IT projects. On-site in Bloomington, MN with standard business hours.

The starting pay ranges from $47,000 to $52,000 annually, with full-time benefits and opportunities to grow within a nonprofit organization.

Qualifications

• AA degree in Information Technology or related field.
• Valid driver’s license preferred; reliable transportation and ability to travel within the metro area.
• Two years or more of experience in desktop and systems support within a Microsoft network.
• Commitment to promoting diversity, multiculturalism, and inclusion.

Responsibilities

• Respond to, troubleshoot, and resolve technical incidents and issues for staff.
• Receive, process, and fulfill service requests for all departments, including security and access requests.
• Identify and elevate major incidents and assist with problem management and documentation.
• Document troubleshooting steps, resolutions, and work processes in the service desk system.
• Image, configure, deploy, and maintain laptops, desktops, and mobile devices for staff.
• Maintain service catalog information for hardware and software and assist with inventory levels.
• Assist with IT projects and organization-wide initiatives as assigned.
• Support operational and infrastructure maintenance including network and data center tasks.
• Provide QA, testing, and documentation for new applications and processes.
• Participate in technical training and develop process documentation.

Skills

Desktop support

Microsoft network

Education

AA degree in Information Technology

Tools

IT service desk software

Job description

Fraser is seeking an IT Service Specialist to provide technical support across facilities. You will respond to incidents, fulfill service requests, and document resolutions. The role includes imaging and deploying devices, maintaining inventory, and contributing to IT projects. On-site in Bloomington, MN with standard business hours.

The starting pay ranges from $47,000 to $52,000 annually, with full-time benefits and opportunities to grow within a nonprofit organization.