Onsite IT Help Desk Technician

Ccffamilyofbrands; Dublin (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Educational reimbursement

Medical insurance options

401(k) retirement plan with company 匹

Job summary

Community Choice Financial® Family of Brands in Dublin, OH is seeking a Service Desk Technician to provide first-level IT support for PCs, software, and network connectivity on-site. This full-time role offers in-person attendance with shifts Monday-Friday or Tue-Sat, and a paid training program.

You will document issues, escalate when needed, and serve as the main contact between customers and IT, applying knowledgebase resources and contributing to first-call resolution.

Qualifications

• Associate’s degree or equivalent experience.
• Minimum of one year of related work experience in a customer service environment.
• Microsoft Certified Professional, Network+ and/or A+ Certification preferred.
• Good understanding of Windows 10/11, Outlook, Edge/Chrome, Office 365, Dell PCs/laptops, and network printers.
• Good understanding of Active Directory and basic permissions/password changes.
• Experience with basic network troubleshooting in an enterprise.
• Citrix experience is a plus; Exchange knowledge is a plus.
• Must be team oriented with strong customer service and communication skills.
• Ability to adjust to changing priorities and directions.

Responsibilities

• Utilize the company’s issue tracking system to document customer contacts, issues, and requests.
• Document properly, follow up timely, escalate when needed, and resolve reported issues.
• Act as central point of contact between customer and IT.
• Adhere to workflow and service level expectations to resolve issues promptly.
• Use knowledgebase for troubleshooting and share knowledge with customers and colleagues.
• May participate in release/regression testing of proprietary applications.
• Physical demands include staying seated, moving around the office, and operating a keyboard.
• This is a full-time role that requires in-person attendance.

Skills

Customer service

Communication

Team oriented

Adaptability

Problem solving

Education

Associate degree or equivalent experience

Microsoft Certified Professional

Network+ or A+ Certification

Tools

Windows 10/11

Outlook

Office 365

Dell PCs/laptops

Network printers

Active Directory

Citrix

Exchange (basic)

Job description

Community Choice Financial® Family of Brands in Dublin, OH is seeking a Service Desk Technician to provide first-level IT support for PCs, software, and network connectivity on-site. This full-time role offers in-person attendance with shifts Monday-Friday or Tue-Sat, and a paid training program.

You will document issues, escalate when needed, and serve as the main contact between customers and IT, applying knowledgebase resources and contributing to first-call resolution.