IT Service Desk Specialist – End-User Tech Support

Silfex, a Lam Research Company; Springfield (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Silfex Inc., A Lam Research Company is seeking an IT Service Desk professional in Springfield, OH. You will diagnose and resolve software/hardware issues, install and configure computers, and support staff in office and manufacturing environments.

Responsibilities include triaging requests, maintaining inventory, and training users in IT processes while contributing to process improvements. On-call coverage in a BOYD environment is included.

Qualifications

• An information system related Associate’s degree from a two-year college or university; or 2 or more years related experience and/or training; or equivalent combination of education and experience.
• CompTIA A+ Certification or Equivalent preferred
• ITIL Foundations Certification preferred

Responsibilities

• Diagnose, triage, and resolve software and hardware problems.
• Train staff in IT processes and in using company devices.
• Assist staff with IT related problems when called upon.
• Track, prioritize and document requests using an IT support ticket system.
• Install and configure new computers and other IT equipment.
• Repair and upgrade different types of computers (software and hardware).
• Keep track of IT supplies and equipment (PCs, monitors, cables).
• Provide input on process improvement and documentation.
• Provide coverage during on-call hours in a BOYD environment.

Skills

IT support

Customer service

Troubleshooting

Education

Associate degree in Information Systems or related field

Tools

SysAid

Job description

Silfex Inc., A Lam Research Company is seeking an IT Service Desk professional in Springfield, OH. You will diagnose and resolve software/hardware issues, install and configure computers, and support staff in office and manufacturing environments.

Responsibilities include triaging requests, maintaining inventory, and training users in IT processes while contributing to process improvements. On-call coverage in a BOYD environment is included.