Senior IT Service Desk Specialist – Level II

Systems Plus, Inc.; North Carolina; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

Bonus/award programs

Strong opportunities for professional/

Job summary

Systems Plus, Inc. is seeking an IT Service Desk Specialist – Level II to lead Tier II service desk operations for multiple mission locations. The role focuses on end-user computing, endpoint management, and coordinating incident response to ensure mission continuity.

The position requires a Bachelor’s degree or equivalent, IAT II, and CE: Associate (Professional preferred). This onsite role emphasizes collaboration with stakeholders and adherence to DoD cybersecurity standards.

Qualifications

• Bachelor’s degree or equivalency required.
• IAT II certification required.
• CE: Associate (Professional preferred) or equivalent experience.

Responsibilities

• Provides Tier II service desk leadership for geographically dispersed mission locations.
• Serves as senior technical resource for end-user computing, endpoint management, and support services.
• Coordinates incident management, service restoration, and operational support to maintain mission continuity.
• Oversees user access administration, endpoint lifecycle management, and enterprise service delivery standards.
• Promotes knowledge management, documentation governance, and DoD cybersecurity compliance.

Skills

Leadership

Communication

IT Service Desk

Team Coordination

Stakeholder Collaboration

Education

Bachelor’s degree or equivalent

IAT II

CE: Associate (Professional preferred)

Job description

Systems Plus, Inc. is seeking an IT Service Desk Specialist – Level II to lead Tier II service desk operations for multiple mission locations. The role focuses on end-user computing, endpoint management, and coordinating incident response to ensure mission continuity.

The position requires a Bachelor’s degree or equivalent, IAT II, and CE: Associate (Professional preferred). This onsite role emphasizes collaboration with stakeholders and adherence to DoD cybersecurity standards.