IT Service Desk Specialist – Helpdesk & Network Support

Canvas Health; Saint Paul (MN); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Generous PTO

Healthcare coverage

Flexible savings accounts

Employee Assistance Program

Exclusive discounts

Retirement plan

Performance-based awards

Job summary

Canvas Health is seeking an IT Support Specialist in Oakdale, MN to assist staff via a ticketing system, handle network uptime, and maintain hardware and software across multiple sites. The role emphasizes security, customer service, and responsive problem solving.

The position requires an Associate's degree in computer science or related experience, with 1+ years in troubleshooting computers or servers. Certifications like A+ or Network+ are preferred; on-site work schedule is Monday–Friday.

Qualifications

• Associate's degree in computer science required or equivalent experience.
• Experience working in a helpdesk or technology support department.
• Strong customer service skills.
• 1+ years of hands-on experience troubleshooting computers or servers.

Responsibilities

• Assist staff via the ticketing system to resolve IT issues.
• Support and maintain network uptime, hardware, and storage components.
• Provide application support and enforce IT policies across sites.
• Maintain security and deliver high levels of customer service.

Skills

Customer service

Helpdesk experience

Troubleshooting hardware/software

Education

Associate's degree in computer science

CompTIA A+ / Network+ certifications

Tools

Ticketing system

Microsoft Server (Active Directory)

Remote support tools

Windows 10 / Office troubleshooting

Job description

Canvas Health is seeking an IT Support Specialist in Oakdale, MN to assist staff via a ticketing system, handle network uptime, and maintain hardware and software across multiple sites. The role emphasizes security, customer service, and responsive problem solving.

The position requires an Associate's degree in computer science or related experience, with 1+ years in troubleshooting computers or servers. Certifications like A+ or Network+ are preferred; on-site work schedule is Monday–Friday.