IT Help Desk Specialist

Canvas Health; Oakdale (MN); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Generous paid time off

Healthcare coverage

Flexible medical accounts

Employee assistance program

Exclusive discounts

Retirement savings plan

Performance-based recognition

Job summary

Canvas Health is seeking a Service Desk Specialist in Oakdale, MN to provide end-user IT support, manage tickets, and help maintain network uptime. The role focuses on quick issue resolution, hardware and software support, and strong customer service across multiple sites.

Qualifications include an Associate's degree in computer science or related experience, 1+ years at a helpdesk, and familiarity with Active Directory and Windows 10/Office. Equal opportunity employer with supportive benefits.

Qualifications

• Associate's degree in computer science or related field, or equivalent experience.
• 1+ years hands-on experience in helpdesk or IT support.

Responsibilities

• Support staff via ticket system and resolve IT issues.
• Assist with network uptime, maintenance, and upgrades, including hardware/storage.
• Provide service across multiple sites and enforce IT policies while maintaining high customer service and security.

Skills

Customer service

Helpdesk experience

Troubleshooting

Remote support

Education

Associate's degree in computer science

Tools

Ticketing system

Active Directory

Windows 10/Office

Job description

Canvas Health is seeking a Service Desk Specialist in Oakdale, MN to provide end-user IT support, manage tickets, and help maintain network uptime. The role focuses on quick issue resolution, hardware and software support, and strong customer service across multiple sites.

Qualifications include an Associate's degree in computer science or related experience, 1+ years at a helpdesk, and familiarity with Active Directory and Windows 10/Office. Equal opportunity employer with supportive benefits.