Service Desk Specialist

Canvas Health; Oakdale (MN); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Generous paid time off

Healthcare coverage

Flexible medical accounts

Employee assistance program

Exclusive discounts

Retirement savings plan

Performance-based recognition

Job summary

Canvas Health is seeking a Service Desk Specialist in Oakdale, MN to provide end-user IT support, manage tickets, and help maintain network uptime. The role focuses on quick issue resolution, hardware and software support, and strong customer service across multiple sites.

Qualifications include an Associate's degree in computer science or related experience, 1+ years at a helpdesk, and familiarity with Active Directory and Windows 10/Office. Equal opportunity employer with supportive benefits.

Qualifications

• Associate's degree in computer science or related field, or equivalent experience.
• 1+ years hands-on experience in helpdesk or IT support.

Responsibilities

• Support staff via ticket system and resolve IT issues.
• Assist with network uptime, maintenance, and upgrades, including hardware/storage.
• Provide service across multiple sites and enforce IT policies while maintaining high customer service and security.

Skills

Customer service

Helpdesk experience

Troubleshooting

Remote support

Education

Associate's degree in computer science

Tools

Ticketing system

Active Directory

Windows 10/Office

Job description

Service Desk Specialist

All are welcome! People of color, people with disabilities, and LGBTQIA+ individuals are strongly encouraged to apply!

Salary

Base Salary: $23.84 - $27.61/hourly

The expected compensation range for this position represents a good faith estimate for this position and the specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, experience, and/or FTE.

Benefits eligibility includes (but not limited to):

• Generous paid time off, including holidays and personal days
• Wide-ranging healthcare coverage with options to fit your needs
• Flexible accounts for medical savings and expenses
• Supportive services through the Employee Assistance Program
• Access to exclusive discounts on entertainment, travel, dining, and more
• Retirement savings plan with contributions from the employer
• Recognition opportunities through performance-based awards

About Us

This mission of Canvas Health is to bring hope, healing, and recovery to people's lives.

Canvas Health's mental health and substance use disorder providers, clinicians, and staff bring their diverse lived experience to help inform and guide the care they provide to clients. Our integrated programs and services offer coordinated care to people of all ages in their homes, the community, and in our clinics. We strive for excellence in clinical care as we serve those living with mental illness, substance use disorders, crisis, unstable housing, and trauma. Canvas Health is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) specializing in serving clients who are on Medicaid.

Schedule

Monday to Friday 8:30am – 5pm

Location

Oakdale, MN

Position Summary

This position is primarily responsible for staff support of issues that are sent to IT via the issue ticket system. Being a team member to assist working on network uptime, maintenance, upgrades and oversight, including virtualization components, hardware, and storage. Additionally, this position supports and enhances the overall IT services across multiple sites and specializations including hardware maintenance and upgrades, network related issues, application support, enforcing IT policies, and maintaining the highest possible level of customer service and security.

MINIMUM QUALIFICATIONS

• Associate's degree in computer science
• Experience working in a helpdesk or technology support department, with a proven track record of success may be considered in place of a degree.

• Strong customer service skills
• 1+ years of hands-on experience troubleshooting computers or servers required

PREFERRED QUALIFICATIONS

• Certifications in A+, Network+, or related fields are preferred

• Experience working with and/or delivering services to diverse populations

• Experience working with Microsoft Server software, including Active Directory preferred

• Experience troubleshooting Microsoft Windows 10 and Microsoft Office preferred

• Experience working with a ticketing system preferred

• Experience with remote user support preferred

Canvas Health is an Equal Opportunity Employer committed to creating a diverse workforce. Canvas Health will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, sexual orientation or perceived sexual orientation, gender identity, disability, status with regard to public assistance, age, sexual or affectional orientation, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.