Service Desk Specialist

Canvas Health; Minnesota; Vor Ort; USD 33.000 - 38.000; Vollzeit

Benefits dieser Stelle

Generous paid time off

Healthcare coverage

Flexible medical savings accounts

Employee Assistance Program

Exclusive discounts

Retirement savings plan

Performance-based recognition

Zusammenfassung

Canvas Health in Oakdale, MN is seeking a Service Desk Specialist to provide frontline IT support through the ticketing system, assisting staff with hardware, software, and network issues. You will help ensure uptime, perform maintenance and upgrades, and contribute to a secure, customer-focused IT environment across multiple sites.

A foundational degree in computer science and hands-on helpdesk experience are preferred.

Qualifikationen

• Associate's degree in computer science or related field.
• 1+ years of hands-on helpdesk or tech support experience.
• Experience with ticketing systems and remote support is preferred.

Aufgaben

• Provide staff IT support via the ticketing system.
• Assist with network uptime, maintenance, upgrades and virtualization components.
• Support IT services across multiple sites, including hardware, network, and security.

Kenntnisse

Customer service

Helpdesk experience

Ticketing system

Ausbildung

Associate's degree in computer science

Tools

Active Directory

Microsoft Windows 10

Microsoft Office

Ticketing system

Jobbeschreibung

Service Desk Specialist

All are welcome! People of color, people with disabilities, and LGBTQIA+ individuals are strongly encouraged to apply!

Salary

Base Salary: $23.84 - $27.61/hourly

The expected compensation range for this position represents a good faith estimate for this position and the specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, experience, and/or FTE.

Benefits eligibility includes (but not limited to):

• Generous paid time off, including holidays and personal days
• Wide-ranging healthcare coverage with options to fit your needs
• Flexible accounts for medical savings and expenses
• Supportive services through the Employee Assistance Program
• Access to exclusive discounts on entertainment, travel, dining, and more
• Retirement savings plan with contributions from the employer
• Recognition opportunities through performance-based awards

About Us

This mission of Canvas Health is to bring hope, healing, and recovery to people's lives.

Canvas Health's mental health and substance use disorder providers, clinicians, and staff bring their diverse lived experience to help inform and guide the care they provide to clients. Our integrated programs and services offer coordinated care to people of all ages in their homes, the community, and in our clinics. We strive for excellence in clinical care as we serve those living with mental illness, substance use disorders, crisis, unstable housing, and trauma. Canvas Health is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) specializing in serving clients who are on Medicaid.

Schedule

Monday to Friday 8:30am - 5pm

Location

Oakdale, MN

Position Summary

This position is primarily responsible for staff support of issues that are sent to IT via the issue ticket system. Being a team member to assist working on network uptime, maintenance, upgrades and oversight, including virtualization components, hardware, and storage. Additionally, this position supports and enhances the overall IT services across multiple sites and specializations including hardware maintenance and upgrades, network related issues, application support, enforcing IT policies, and maintaining the highest possible level of customer service and security.

MINIMUM QUALIFICATIONS

• Associate's degree in computer science
• Experience working in a helpdesk or technology support department, with a proven track record of success may be considered in place of a degree.

• Strong customer service skills
• 1+ years of hands-on experience troubleshooting computers or servers required

PREFERRED QUALIFICATIONS

• Certifications in A+, Network+, or related fields are preferred
• Experience working with and/or delivering services to diverse populations
• Experience working with Microsoft Server software, including Active Directory preferred
• Experience troubleshooting Microsoft Windows 10 and Microsoft Office preferred
• Experience working with a ticketing system preferred
• Experience with remote user support preferred

Canvas Health is an Equal Opportunity Employer committed to creating a diverse workforce. Canvas Health will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, sexual orientation or perceived sexual orientation, gender identity, disability, status with regard to public assistance, age, sexual or affectional orientation, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.