IT Service Desk Specialist – Frontline Tech Support

CannonDesign; Missouri, United States, Northern America, Americas; Hybrid; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Zusammenfassung

CannonDesign is seeking an IT Generalist to provide first-line technical support to end users, including remote users, and escalate complex issues as needed. You will help administer the technology designers rely on to develop design solutions for health, education and business sectors.

This role covers application support, account management, backups, and basic hardware/software testing, with potential travel to other sites.

Qualifikationen

• Minimum of 2 years of related IT experience.
• Bachelor’s degree in Information Technology or related field preferred.
• Microsoft Windows desktop and Server certifications are preferred but not required.
• Strong communication skills and the ability to troubleshoot in a user-friendly manner.
• Must be a self-starter with the ability to work independently and prioritize deadlines.
• Knowledge of MS Windows 7/10/11, Office, and ITIL knowledge preferred.

Aufgaben

• Provide end user support for local and remote users; 70% level 1–3 tickets.
• Support applications, configure and maintain architecture/engineering apps.
• Monitor Service Desk, backups, and daily reports; file restores.
• Consult with users to determine present and future needs.
• Identify areas needing upgraded end user equipment.
• Monitor system performance and apply security measures.
• Set up and modify user accounts; regulate file access for confidentiality.
• Test and evaluate hardware and software for efficiency and reliability.
• Attend vendor training and stay updated with technology changes.
• Maintain network files and backups; ensure data safety.
• Maintain printers and peripherals connected to the network.
• Create/modify users/groups in Active Directory; manage logins.
• May add permissions, modify mailboxes and phonesystems.
• Travel to other sites may be required.

Kenntnisse

End user support

Active Directory

Windows OS

VMware vSphere

ITIL knowledge

Strong communication

Independent work

Ausbildung

Bachelor’s degree in Information Technology or related field

Tools

MS Windows

Microsoft Office

VMware vSphere

Jobbeschreibung

CannonDesign is seeking an IT Generalist to provide first-line technical support to end users, including remote users, and escalate complex issues as needed. You will help administer the technology designers rely on to develop design solutions for health, education and business sectors.

This role covers application support, account management, backups, and basic hardware/software testing, with potential travel to other sites.