IT Service Desk Specialist: End-User Support & Apps

Cannon Design; St. Louis (MO); On-site; USD 52,000 - 78,000; Full time

Job summary

CannonDesign is seeking an IT generalist to provide first-line technical support to end users and escalate complex issues. You will help administer the technology designers rely on and support applications across health, education and business sectors.

The role involves acting as an application owner, coordinating with vendors, and ensuring system reliability. This position requires strong communication, the ability to learn a broad range of IT tasks, and may require local travel to other sites.

Qualifications

• 2+ years of related IT experience required.
• Bachelor's degree in Information Technology or related field preferred.
• Microsoft Windows desktop/server certifications preferred but not required.
• Strong communication skills and the ability to resolve technical issues in a user-friendly manner.
• Self-starter who can manage multiple issues and prioritize deadlines.

Responsibilities

• Provide end user support for local and remote users, handling 1st-3rd line tickets.
• Support applications, configurations, and maintenance of architecture/engineering apps; act as application owner.
• Monitor Service Desk, backups, and daily reports; perform file restores.
• Consult with users to determine current and future needs.
• Identify areas needing updated end-user equipment and improved security.

Skills

End user support

Windows OS

Active Directory

ITIL knowledge

Communication skills

Troubleshooting

Education

Bachelor's degree in Information Technology

Tools

VMware vSphere

Microsoft Windows Server

Job description

CannonDesign is seeking an IT generalist to provide first-line technical support to end users and escalate complex issues. You will help administer the technology designers rely on and support applications across health, education and business sectors.

The role involves acting as an application owner, coordinating with vendors, and ensuring system reliability. This position requires strong communication, the ability to learn a broad range of IT tasks, and may require local travel to other sites.