IT Service Desk Analyst — End-User & App Support

CannonDesign; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

CannonDesign in St. Louis, MO is seeking an IT generalist to provide first-line end user support and manage a broad range of technology needs for designers. This role blends service desk duties with hands-on system administration.

You will support local and remote users, handle tickets, manage Active Directory, VMware, Windows environments, and coordinate with vendors. This is an on-site role with potential travel to other sites as needed.

Qualifications

• Minimum of 2 years of related IT experience.
• Bachelor’s degree in Information Technology or a related field preferred.
• Microsoft Windows desktop and Server certifications are preferred but not required.

Responsibilities

• Provide end user support for local and remote users; 70% tickets at levels 1–3.
• Support applications, configuration and maintenance of engineering software; act as owner with vendors.
• Monitor Service Desk; track tickets, backups, and daily reports.
• Consult users to determine needs and upgrade end-user equipment as needed.
• Monitor system performance, implement security measures, and troubleshoot.
• Create/modify user accounts and groups in Active Directory; manage permissions.
• Attend vendor trainings and stay updated with technology changes.
• Maintain networked printers and file-backups; ensure data safety.
• Handle documentation and basic device deployments; travel to other sites as needed.

Skills

Strong communication skills

Self-starter

Ability to prioritize deadlines

Innovative thinking

Education

Bachelor’s degree in Information Technology or related field

Microsoft Windows desktop and Server certifications (preferred)

Tools

Active Directory

VMware vSphere

Windows OS

MS Office

Job description

CannonDesign in St. Louis, MO is seeking an IT generalist to provide first-line end user support and manage a broad range of technology needs for designers. This role blends service desk duties with hands-on system administration.

You will support local and remote users, handle tickets, manage Active Directory, VMware, Windows environments, and coordinate with vendors. This is an on-site role with potential travel to other sites as needed.