Service Desk Technician I: Frontline IT Support

SDCCU; San Diego (CA); Presencial; USD 41 000 - 52 000; Tempo integral

Resumo da oferta

SDCCU in San Diego, CA is seeking a Technical Support Specialist I to provide front line service desk support for the credit union. You will respond to IT requests, diagnose issues, and ensure service levels are met across departments and branches.

The role requires an associate degree or equivalent, 2 years of PC hardware/software experience, and familiarity with Windows, Office and Active Directory. Strong communication, organization, and problem‑solving skills are essential, with

Qualificações

• Associates degree or equivalent work experience.
• A+ certification or 2 additional years of relevant work experience; or 2 years of internal SDCCU member facing experience may be considered.
• 2 years of experience supporting PC systems, hardware and software, in a professional capacity.
• Enterprise level competency with Microsoft Windows, Office and Outlook.
• Basic knowledge of Networking, Desktop and/or Laptop imaging.
• Working knowledge of Active Directory.
• Professional and effective interaction, verbal and written communication skills.
• Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines.
• Prior experience with service desk ticketing systems preferred.
• Win10, Win11, and virtual desktop familiarity preferred.
• Office 2016, 2019, O365 familiarity preferred.
• Zoom and MS Teams familiarity preferred.

Responsabilidades

• Receive, process, and resolve IT service desk requests
• Provide technical support to all departments and branches
• Provide excellent Customer Service and support for trouble desk issues.
• Escalate service desk requests and provide status updates to users
• Install and Support PC’s, phones, and other equipment
• Install and configure software applications
• Adds/moves/changes to user accounts in Active Directory and other applications
• Troubleshoot computer hardware and software
• Troubleshoot Email and Mobile Devices
• Basic printer configuration and support
• Assist with initial configuration of new equipment & software
• Install and configure software applications utilizing endpoint management solution.
• Active Directory triage/troubleshooting.
• Telecom duties include system administration tasks such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance.
• Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures

Conhecimentos

Customer service

Communication skills

Prioritize deadlines

Problem solving

Multi-tasking

Self-organization

Formação académica

Associate degree

A+ certification

Ferramentas

Windows

Office 365

Outlook

Active Directory

Teams

Zoom

Descrição da oferta de emprego

SDCCU in San Diego, CA is seeking a Technical Support Specialist I to provide front line service desk support for the credit union. You will respond to IT requests, diagnose issues, and ensure service levels are met across departments and branches.

The role requires an associate degree or equivalent, 2 years of PC hardware/software experience, and familiarity with Windows, Office and Active Directory. Strong communication, organization, and problem‑solving skills are essential, with