Assistant Track Field Coach Throws

Valparaiso University; Kingsport (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Eastman Credit Union is seeking a Service Desk Specialist to provide first level technical support for ECU staff. You will gather data and respond to reported issues, escalating when necessary to I/T Operations.

The ideal candidate demonstrates strong communication, problem solving, and the ability to work both independently and in teams; banking/financial application experience is a plus. Experience with desktop hardware, software, and mobile devices helps ensure timely resolutions across ECU.

Qualifications

• Associates degree in Computer Science, Information Technology, related IT discipline or equivalent work experience.
• Bachelor's degree preferred.

Responsibilities

• Provide first level technical support via email, phone, and desk-side assistance.
• Schedule, process, and validate daily automated clearing house and batch processing.
• Interact with I/T Operations to restore service and/or identify and correct issues.
• Acquire, implement, and configure hardware/software.
• Document incident information into ECU’s designated ticketing system.
• Monitor system availability and performance.
• Assist with desktop infrastructure implementation and workstation moves.
• Support ECU’s corporate mobile device technologies.
• Serve as a member or leader of ECU and/or project teams.

Skills

Self-motivated

Prioritization

Organization

Attention to detail

Troubleshooting

Customer service

Analytical thinking

Communication

Teamwork

Banking apps

Education

Associate's degree in IT

Bachelor's degree preferred

Tools

Microsoft products & services

Microsoft certifications

Job description

Eastman Credit Union is seeking a Service Desk Specialist to provide first level technical support for ECU staff. The Service Desk Specialist will be responsible for gathering data and providing initial response for reported issues and, if unable to resolve, follow escalation protocols to the proper I/T Operations support teams.

Position Responsibilities

• Apply working knowledge of PC software and hardware, operating system, and network services to provide technical end user support via email, phone, and desk-side assistance.
• Schedule, process, and validate daily automated clearing house and batch processing.
• Interact with I/T Operations support staff to restore service and/or identify and correct reported issues.
• Acquire, implement, and configure new and existing hardware/software.
• Document incident information into ECU’s designated ticketing system.
• Monitor system availability and performance.
• Assist with desktop infrastructure implementation and configuration related to workstation/office moves.
• Assist end users with issues and new product deployments related to ECU’s corporate mobile device technologies.
• Serve as a member or leader of various ECU and/or special project teams.

Required Skills

• Self‑motivated individual with the ability to prioritize, meet deadlines, and manage changing priorities.
• Excellent organization skills and strong aptitude for attention to detail.
• Hands‑on experience troubleshooting and resolving IT equipment and software related issues. Experience with banking and financial applications desired.
• Proven customer service/support experience.
• Strong analytical and problem‑solving skills.
• Ability to work individually and within a group.
• Excellent verbal and written communication skills.

Required Experience

• Associates degree in Computer Science, Information Technology, related IT discipline or equivalent work experience. Bachelor's degree preferred.
• 2+ years’ experience in Information Technology or customer service related fields preferred.
• Experience with Microsoft products and services. Microsoft and A+ certifications preferred.