IT Service Desk Specialist — End-User Support & Security

Orbus Group; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

LTD coverage

401(k) plan

Vacation

Job summary

CREO Industrial Arts is a premier custom fabricator delivering high-end architectural products. The IT Service Desk Specialist role supports two locations (CREO, WA and SEG Services, Portland) with hands-on technical support, end-user computing, and IT systems administration.

You will handle onboarding/offboarding, asset inventory, and collaborate with internal IT and vendors to maintain a secure, stable environment. Occasional travel to Portland, Oregon is required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred; certifications in Cisco, Palo Alto, Microsoft technologies are a plus.
• 3-5 years of relevant experience supporting End User Computing and Service Desk operations.
• Occasional travel to Portland, Oregon

Responsibilities

• Provide first and second-tier technical support for on-prem and remote users.
• Configure and support user accounts, MFA, licensing, and permissions.
• Support Microsoft 365, Windows OS, end-user devices, and basic network issues.
• Install, image, deploy, and troubleshoot laptops, desktops, printers, and mobile devices.
• Support business applications including Microsoft 365, Teams, and design software.
• Record incidents, resolutions, and maintain knowledge base in the service desk system.

Skills

End User Computing

Service Desk operations

On-site & remote support

Team collaboration

Diagnostic troubleshooting

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Certifications in Cisco, Palo Alto, Microsoft technologies (a plus)

Tools

Microsoft 365

Windows Server 2016/2019/2022

macOS/iPadOS

PowerShell

SolarWinds

Dameware

SmartDeploy

Sophos Antivirus

Vectra AI

Cohesity

Synology

VMware/Hyper-V

Active Directory

DNS/HTTP/SMTP

Palo Alto GlobalProtect VPN

Bluebeam

SolidWorks

Adobe Creative Suite

Job description

CREO Industrial Arts is a premier custom fabricator delivering high-end architectural products. The IT Service Desk Specialist role supports two locations (CREO, WA and SEG Services, Portland) with hands-on technical support, end-user computing, and IT systems administration.

You will handle onboarding/offboarding, asset inventory, and collaborate with internal IT and vendors to maintain a secure, stable environment. Occasional travel to Portland, Oregon is required.