IT Help Desk Specialist - Secure Exec Support (365 & Entra)

Red Cell Partners, LLC.; Oregon; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Bonus and equity package

Employer-paid health insurance

Unlimited PTO

Parental leave

Job summary

Red Cell Partners, LLC. is seeking an IT Help Desk Specialist to own day-to-day end user support for a defense-focused organization of 70+ employees in Oregon.

You will be the go-to problem solver, manage the user account lifecycle in Microsoft Entra ID, and build a self-service knowledge base in a secure Microsoft 365 environment. You will provide Tier 1–2 support for Windows and macOS, onboard new hires, assist executives, maintain asset records, and help uphold security and compliance

Qualifications

• 2+ years of help desk or desktop support experience.
• Hands-on experience administering Microsoft 365 and Entra ID user accounts, groups, and licenses.
• Working knowledge of Windows and macOS troubleshooting.
• Experience with a ticketing system such as Zendesk, ServiceNow, or Jira Service Management.
• Strong written communication skills, with the ability to write clear end user documentation.
• Customer-focused approach and the ability to manage multiple requests at once.
• U.S. Citizenship Required

Responsibilities

• Manage the help desk ticket queue in Zendesk, triaging, resolving, and escalating requests within defined service levels
• Provide Tier 1 and Tier 2 support for Windows and macOS endpoints, Microsoft 365 applications, mobile devices, and conference room equipment
• Provide responsive IT support to executives and senior leaders, including device setup, troubleshooting, application access, and meeting technology support
• Own the account lifecycle: create, modify, and deactivate user accounts in Microsoft Entra ID and connected SaaS applications
• Execute new hire onboarding and employee offboarding, including device provisioning, license assignment, and access removal
• Expand and maintain the IT Knowledge Base with clear, accurate how-to articles and troubleshooting guides
• Enroll, inventory, and support devices through Microsoft Intune and the RMM platform
• Reset passwords and support MFA enrollment and sign-in issues
• Maintain accurate asset and license records
• Follow security and compliance procedures in all support activities, and report suspected security incidents promptly
• Identify recurring issues and recommend process or tooling improvements

Skills

Customer focus

Written communication

Multitasking

Problem solving

Tools

Microsoft 365

Entra ID

Zendesk

ServiceNow

Jira Service Mgmt

Job description

Red Cell Partners, LLC. is seeking an IT Help Desk Specialist to own day-to-day end user support for a defense-focused organization of 70+ employees in Oregon.

You will be the go-to problem solver, manage the user account lifecycle in Microsoft Entra ID, and build a self-service knowledge base in a secure Microsoft 365 environment. You will provide Tier 1–2 support for Windows and macOS, onboard new hires, assist executives, maintain asset records, and help uphold security and compliance