Senior IT Service Desk Specialist

Cannon Design; St. Louis (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Cannon Design in St. Louis is looking for a mid-level IT specialist to manage and administer office technology. The successful candidate will provide advanced technical support and troubleshooting for users both locally and remotely, focusing on ensuring smooth IT operations.

The ideal applicant should possess extensive experience, strong communication skills, and knowledge of various software applications. A Bachelor's degree in Information Technology or a related field is preferred, along with experience in customer service.

Qualifications

• Minimum of 6 years of related IT experience required.
• Strong customer service and communication skills are essential.
• Self-starter with the ability to manage multiple technology issues.

Responsibilities

• Provide end user support for local and remote users.
• Responsible for application support and configuration.
• Monitor Service Desk for tickets and provide daily reports.
• Act as a subject matter expert for AEC industry applications.
• Identify areas needing upgraded end user equipment.

Skills

Customer service

Communication skills

Problem resolution

Technical support

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft Windows 11/10

Microsoft Office

Adobe CS Suite

Autodesk Products

Bluebeam

Sketchup

Enscape

V-Ray

MS Teams

Job description

Cannon Design in St. Louis is looking for a mid-level IT specialist to manage and administer office technology. The successful candidate will provide advanced technical support and troubleshooting for users both locally and remotely, focusing on ensuring smooth IT operations.

The ideal applicant should possess extensive experience, strong communication skills, and knowledge of various software applications. A Bachelor's degree in Information Technology or a related field is preferred, along with experience in customer service.