Senior IT Service Desk & Application Support Specialist

CannonDesign; Missouri; On-site; USD 70,000 - 90,000; Full time

Job summary

CannonDesign is looking for an IT Specialist to manage technology for its design teams in Missouri. The successful candidate will provide technical support, troubleshoot complex issues, and mentor less experienced analysts.

Essential qualifications include a Bachelor’s degree in IT, at least 6 years of IT experience, and strong skills in customer service and communication. The role also involves monitoring system performance and supporting application needs in a collaborative environment.

Qualifications

• A minimum of 6 years of related IT experience is required.
• Microsoft Windows desktop and Server certifications are preferred but not required.
• Knowledge of various software applications such as V-Ray, MS Teams, Argos, and Deltek VantagePoint is a plus.

Responsibilities

• Provide end user support for local and remote users.
• Monitor system performance and provide security measures.
• Consult users to determine present and future needs.

Skills

Customer Service

Communication Skills

Microsoft Windows 11/10

Microsoft Office

Troubleshooting

Education

Bachelor degree in Information Technology or related field

Tools

Adobe CS Suite

Autodesk Products

Bluebeam

Rhino

Sketchup

Enscape

Job description

CannonDesign is looking for an IT Specialist to manage technology for its design teams in Missouri. The successful candidate will provide technical support, troubleshoot complex issues, and mentor less experienced analysts.

Essential qualifications include a Bachelor’s degree in IT, at least 6 years of IT experience, and strong skills in customer service and communication. The role also involves monitoring system performance and supporting application needs in a collaborative environment.