Senior IT Service Desk & Application Support Specialist

CannonDesign; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

CannonDesign located in St. Louis, Missouri is looking for an IT Specialist to manage and administer technology for design solutions in health, education, and business fields. This role involves troubleshooting complex IT issues and providing end-user support.

The ideal candidate will have a Bachelor's degree in Information Technology, 6+ years of IT experience, and strong skills in customer service and communication. The role offers the opportunity to work with various AEC industry applications and to collaborate with IT leadership.

Qualifications

• Minimum 6 years of related IT experience.
• Microsoft Windows desktop and Server certifications preferred.
• Ability to provide technical software, hardware, and network problem resolutions.

Responsibilities

• Provide end user support for local and remote users.
• Monitor Service Desk for tickets and provide daily reports.
• Act as a subject matter expert for AEC industry applications.

Skills

Customer service skills

Troubleshooting

Technical support

Communication skills

Problem resolution

Education

Bachelor degree in Information Technology or related field

Tools

Adobe CS Suite

Autodesk Products

Bluebeam

Rhino

MS Office

Newforma

V-Ray

MS Teams

Deltek VantagePoint

Job description

CannonDesign located in St. Louis, Missouri is looking for an IT Specialist to manage and administer technology for design solutions in health, education, and business fields. This role involves troubleshooting complex IT issues and providing end-user support.

The ideal candidate will have a Bachelor's degree in Information Technology, 6+ years of IT experience, and strong skills in customer service and communication. The role offers the opportunity to work with various AEC industry applications and to collaborate with IT leadership.