On-Site Service Desk Pro – DoD IT Support (Secret)

Akima; South Carolina; On-site; USD 52,000 - 72,000; Full time

Job summary

Akima Systems Engineering seeks a Service Desk Administrator to support Shaw Air Force Base in Sumter, SC. This on-site role handles front-line IT support for desktops, printers, and network issues, with tickets managed via Remedy and email.

You will respond quickly, track incidents, and coordinate with multiple IT groups to resolve issues within contract SLA timelines. Required active Secret clearance and DoD policy knowledge.

Qualifications

• Minimum 1 year of Service Desk Operations and IAW DoD 8570.01-M/DoD 8140 policy.
• CompTIA A+ and DoD 8570 IAT Level II baseline certification preferred.
• Active Secret Clearance required; government contract.
• On-site work at Shaw Air Force Base in Sumter, SC.

Responsibilities

• Document and track all service requests and incidents via phone, walk-ins and emails; manage trouble tickets through lifecycle.
• Monitor active tickets for timely resolution; collect outage data and provide real-time updates.
• Prepare and deliver trend analyses and resolution time reports to USARCENT G-6 leadership and COR.
• Provide initial response to outages; assess and assign tickets to appropriate teams.
• Deliver Tier 1/2/3 support; escalate complex issues to system or network engineers.

Skills

Service desk operations

Customer service

Ticket handling

Communication skills

Decision making

Education

CompTIA A+ Certification

DoD 8570.01-M/IAT Level II

Active Secret Clearance

Tools

Remedy

Active Directory

Job description

Akima Systems Engineering seeks a Service Desk Administrator to support Shaw Air Force Base in Sumter, SC. This on-site role handles front-line IT support for desktops, printers, and network issues, with tickets managed via Remedy and email.

You will respond quickly, track incidents, and coordinate with multiple IT groups to resolve issues within contract SLA timelines. Required active Secret clearance and DoD policy knowledge.