On-Site Service Desk Specialist — DoD IT Support

Akima; Sumter (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Akima Systems Engineering on Shaw Air Force Base, SC is seeking a Service Desk Administrator to provide front-line IT support for users, printers, and network issues. You will respond to requests via phone, walk-ins, Remedy, and email, logging and tracking tickets through their lifecycle.

This is a full-time, on-site role with no remote option. You will triage incidents, assign to appropriate IT groups, generate reports, and ensure SLAs are met in a government contract environment.

Qualifications

• At least 1 year of Service Desk operations experience per DoD policy.
• Active Secret Clearance required by government contract.
• CompTIA A+ certification required; Security+ preferred.
• Strong customer service and incident management skills.

Responsibilities

• Document and track service requests and incidents; manage ticket lifecycles.
• Monitor tickets and provide real-time updates to customers.
• Deliver Tier 1-3 support and escalate as needed.
• Coordinate with external agencies to resolve access issues.
• Ensure compliance with SOPs and contract requirements.
• Generate trend analyses and reports for leadership.

Skills

Customer service

Troubleshooting

Remedy

Communication

Time management

Education

CompTIA A+ Certification

CompTIA Security+ Certification

Active Secret Clearance

DoD 8570.01-M / DoD 8140 awareness

Tools

Remedy

Active Directory

DEPO/NIPRNET/SIPRNET access management

Job description

Akima Systems Engineering on Shaw Air Force Base, SC is seeking a Service Desk Administrator to provide front-line IT support for users, printers, and network issues. You will respond to requests via phone, walk-ins, Remedy, and email, logging and tracking tickets through their lifecycle.

This is a full-time, on-site role with no remote option. You will triage incidents, assign to appropriate IT groups, generate reports, and ensure SLAs are met in a government contract environment.