IT Service Desk Specialist: DoD-Driven Support

Sabel Systems Technology Solutions; Beavercreek (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Sabel Systems is seeking an entry-level Help Desk Specialist to provide multi-channel user support at our Beavercreek, OH site. You will handle account provisioning, password resets, and basic issue triage, while maintaining security practices and rapid response times in a DoD-oriented environment.

Your role emphasizes proactive problem solving, strong communication, and collaboration with cloud and tool teams to ensure compliant, timely resolutions.

Qualifications

• DoD 8570 IAT Level 2 certification or ability to complete within 60 days of hire.
• Digital engineering technology experience.
• Proficient in help desk operations and support.
• Ability to follow security protocols to protect sensitive data.
• Be a U.S. citizen and can obtain a Secret Clearance.
• Excellent oral and written communication skills.
• The ability to work as part of a dynamic and fast-paced team and have a positive influence on team outcomes.

Responsibilities

• Providing end-users with rapid, multi-channel access to support resources.
• Quickly resolve most reported user deficiencies at time of “first contact.”
• Process account request (System Access Request) and administration of accounts in a timely manner.
• Basic training on standard processes.
• Coordinating direct communication with Specific Tool POC.
• Transcribe incident requests into ServiceNow. EG: Password resets, log in issues, environmental issues, etc.
• Demonstrates a proactive approach to problem-solving, anticipating potential issues and developing innovative solutions to mitigate risks.
• Answer basic questions about their environment.
• Escalating and following complex user issues through resolution
• Coordinating with Cloud Platform provider to ensure user request process compliance
• Develop operating procedures for helpdesk operations and account management activities.

Skills

DoD 8570 IAT Level 2

Digital engineering experience

Help desk operations

Security protocols

Secret clearance eligibility

Jira

SharePoint

Power Automate

Power Apps

Virtual machines

Tools

Jira

SharePoint

Power Automate

Power Apps

Virtual machines

Job description

Sabel Systems is seeking an entry-level Help Desk Specialist to provide multi-channel user support at our Beavercreek, OH site. You will handle account provisioning, password resets, and basic issue triage, while maintaining security practices and rapid response times in a DoD-oriented environment.

Your role emphasizes proactive problem solving, strong communication, and collaboration with cloud and tool teams to ensure compliant, timely resolutions.