Help Desk Associate

Sabel Systems; Beavercreek (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Sabel Systems in Beavercreek, OH, is seeking an entry-level to mid-level Help Desk Analyst to provide end-user support across multiple channels. You will address login issues, password resets, and basic environment inquiries, and you will document requests in ServiceNow.

You’ll work with a responsive team, maintain user accounts, and escalate complex problems as needed while developing standard operating procedures for helpdesk operations.

Qualifications

Responsibilities

• Providing end-users with rapid, multi-channel access to support resources.
• Quickly resolve most reported user deficiencies at time of first contact.
• Process account request (System Access Request) and administration of accounts in a timely manner.
• Basic training on standard processes.
• Coordinating direct communication with Specific Tool POC.
• Transcribe incident requests into ServiceNow. EG: Password resets, log in issues, environmental issues, etc.
• Demonstrates a proactive approach to problem-solving, anticipating potential issues and developing innovative solutions to mitigate risks.
• Answer basic questions about their environment.
• Escalating and following complex user issues through resolution
• Coordinating with Cloud Platform provider to ensure user request process compliance
• Develop operating procedures for helpdesk operations and account management activities.

Job description

Why Sabel Systems

Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.

Why Sabel Systems

Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.

Rather than simply proposing transformation, we implement and operate it at scale. Our method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There's no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions.

Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD's approach to digital engineering, this is the place for you.

Complexity Simplified. Mission Amplified.

What You'll Do

• Providing end-users with rapid, multi-channel access to support resources.
• Quickly resolve most reported user deficiencies at time of first contact.
• Process account request (System Access Request) and administration of accounts in a timely manner.
• Basic training on standard processes.
• Coordinating direct communication with Specific Tool POC.
• Transcribe incident requests into ServiceNow. EG: Password resets, log in issues, environmental issues, etc.
• Demonstrates a proactive approach to problem-solving, anticipating potential issues and developing innovative solutions to mitigate risks.
• Answer basic questions about their environment.
• Escalating and following complex user issues through resolution
• Coordinating with Cloud Platform provider to ensure user request process compliance
• Develop operating procedures for helpdesk operations and account management activities.