IT Service Desk Specialist: Elevate Employee Tech

DDRC; Lakewood (CO); On-site; USD 65,904,000 - 72,495,000; Full time

Benefits offered by this job

Medical Benefits

Dental

Vision

401(k) match

Life Insurance

FSA

Vacation & Sick

Holiday Pay

PSFL Program

Job summary

DDRC is seeking a Service Desk Specialist to provide frontline IT support for staff, handling issues across hardware, software, and network. This in-office role at our Central Headquarters requires strong customer service, technical proficiency, and the ability to manage multiple tickets and priorities.

You will administer user accounts, assist with device deployments, and collaborate with teams to maintain secure, reliable technology services. Some travel to other DDRC locations may be required.

Qualifications

• Minimum three (3) years of Help Desk/Service Desk or technical support experience in a Windows-based environment.
• Proficiency with Windows operating systems and Microsoft 365 applications.
• Experience with VPNs, Active Directory, and user account administration.
• Experience supporting PCs, laptops, printers, mobile devices, and peripherals.
• Strong customer service skills and clear communication.

Responsibilities

• Provide first-point IT support via phone, email, remote, and ticketing system.
• Troubleshoot and maintain hardware, software, connectivity, and access issues.
• Manage user accounts, onboarding/offboarding, and licenses.
• Configure and deploy equipment; support system upgrades and deployments.
• Collaborate with teams and vendors to deliver reliable IT services.

Skills

Help Desk

Customer Service

Windows OS

Microsoft 365

Active Directory

VPN technologies

Account administration

Mobile devices

IT support

Onboarding

Security compliance

Education

High school diploma or GED

Associate degree in Information Technology

Tools

IT ticketing systems

Apple/iOS support

Job description

DDRC is seeking a Service Desk Specialist to provide frontline IT support for staff, handling issues across hardware, software, and network. This in-office role at our Central Headquarters requires strong customer service, technical proficiency, and the ability to manage multiple tickets and priorities.

You will administer user accounts, assist with device deployments, and collaborate with teams to maintain secure, reliable technology services. Some travel to other DDRC locations may be required.