Help Desk Pro: Rapid IT Support & Issue Resolution

Sabel Systems; Beavercreek (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Sabel Systems in Beavercreek, OH, is seeking an entry-level to mid-level Help Desk Analyst to provide end-user support across multiple channels. You will address login issues, password resets, and basic environment inquiries, and you will document requests in ServiceNow.

You’ll work with a responsive team, maintain user accounts, and escalate complex problems as needed while developing standard operating procedures for helpdesk operations.

Qualifications

Responsibilities

• Providing end-users with rapid, multi-channel access to support resources.
• Quickly resolve most reported user deficiencies at time of first contact.
• Process account request (System Access Request) and administration of accounts in a timely manner.
• Basic training on standard processes.
• Coordinating direct communication with Specific Tool POC.
• Transcribe incident requests into ServiceNow. EG: Password resets, log in issues, environmental issues, etc.
• Demonstrates a proactive approach to problem-solving, anticipating potential issues and developing innovative solutions to mitigate risks.
• Answer basic questions about their environment.
• Escalating and following complex user issues through resolution
• Coordinating with Cloud Platform provider to ensure user request process compliance
• Develop operating procedures for helpdesk operations and account management activities.

Job description

Sabel Systems in Beavercreek, OH, is seeking an entry-level to mid-level Help Desk Analyst to provide end-user support across multiple channels. You will address login issues, password resets, and basic environment inquiries, and you will document requests in ServiceNow.

You’ll work with a responsive team, maintain user accounts, and escalate complex problems as needed while developing standard operating procedures for helpdesk operations.