IT Service Desk Specialist — AI-Driven Support & Growth

Wolf-; Boston (MA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Spot awards

401(k) savings

Flexible work

Total rewards package

Job summary

Wolf & Company, P.C. is seeking a motivated Service Desk Technician to join our Information Services team in Boston. The role provides first-line support, troubleshoots hardware, software, and access issues, and supports device deployments via Microsoft Intune and Autopilot.

Ideal candidates have 0-2 years of help desk experience, a related degree, and familiarity with Microsoft 365, Entra ID, and ServiceNow. Onsite work 3-4 days per week during onboarding is expected.

Qualifications

• 0–2 years of hands-on help desk experience.
• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or equivalent work experience.
• Experience supporting Windows operating systems and Microsoft Office applications.
• Basic understanding of Microsoft 365 administration and troubleshooting.
• Experience using ticketing systems to manage incidents and service requests.
• Familiarity with Active Directory and/or Microsoft Entra ID user administration.

Responsibilities

• Provide first-line technical support to Wolf employees and document issues.
• Troubleshoot hardware, software, and access problems across multiple office locations.
• Assist with device deployments using Microsoft Intune and Windows Autopilot.
• Support Microsoft 365 apps including Outlook, Teams, Word, Excel, PowerPoint, OneDrive, and SharePoint.
• Create, manage, and troubleshoot user accounts and permissions in Entra ID and Active Directory.
• Escalate complex issues to senior staff when needed.
• Maintain accurate asset inventory and contribute to lifecycle management.

Skills

Customer service

Troubleshooting

Communication

Prioritization

End-user support

Education

Associate's or Bachelor's degree in IT/CS/IS

Tools

Microsoft 365

Entra ID

ServiceNow

Intune

Windows Autopilot

Mimecast

CrowdStrike

Arctic Wolf

Job description

Wolf & Company, P.C. is seeking a motivated Service Desk Technician to join our Information Services team in Boston. The role provides first-line support, troubleshoots hardware, software, and access issues, and supports device deployments via Microsoft Intune and Autopilot.

Ideal candidates have 0-2 years of help desk experience, a related degree, and familiarity with Microsoft 365, Entra ID, and ServiceNow. Onsite work 3-4 days per week during onboarding is expected.