IT Service Desk Representative

palmbeachstate; Lake Worth (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Palm Beach State College is seeking an IT Service Desk Representative to provide first-line technical support to students, faculty and staff. Under direct supervision, you will troubleshoot issues, route requests and escalate where needed.

You will log incidents, track resolutions and communicate status while delivering courteous, timely service. A flexible schedule, including nights, weekends and holidays, is required to meet college needs.

Qualifications

• Respond to and resolve basic technical issues for students, faculty and staff.

Responsibilities

• Identifies, classifies, diagnoses, logs, updates, resolves and tracks incidents and service requests.
• Provides current information on College or departmental services and programs.

Job description

Join our team!

What We Offer

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role

Under direct supervision, responsible for ensuring an outstanding level of customer service by troubleshooting and resolving technical issues, responding to questions, routing and escalating requests, and providing tier 1 technical support to the college community including but not limited to students, faculty and staff. Must be able to work a fluctuating schedule, including nights, weekends, and holidays.

What a day of an IT Service Desk Representative looks like:

• Accurately identifies, classifies, diagnoses, logs, updates, resolves and tracks incidents and service requests and provides current information on College or departmental services and programs.
• Maintains